Strong knowledge (L3 level) on Storage Technologies like NetApp Cluster Mode with optional of EMC Powermax.
Strong SAN networking knowledge in Brocade and CISCO MDS SAN Switches
Primary Skills: Resource should have good experience in handling Day to day Operations (L1, L2,L3) for the above provided devices. L3 level expertise is a must. Resource should be able to troubleshoot any sort of issues with his experience and bring quality production maintenance. Resource should be ready to take on call support. Resource should have good communication skills. (Language: English). Resource should be able to collaborate well within other infra support teams and maintain high quality conversations in these interactions. Monitoring, Vendor Management, Health Checks would be part of Day to day Operations Resource should be able to bring in a quality approach towards Operations and identify opportunities for handling duplicate Incidents, involve in ticket remediation etc . Resource should have a sense of ownership in dealing with Incidents, Changes, Problems. Expertise in Implementation and administration on NetApp Cluster mode filers and providing solution for the same Expertise in Brocade & Cisco SAN switches for SAN connectivity. Strong knowledge on FC and IP based storage replications Co-ordination with multiple stake holders / Third party Vendors for break-fix. Must be able to lead the critical outage calls Participate in weekly/ monthly/ customer meeting. Must be well versed in Storage reports generation. Tuning parameters and fixing Storage performance issues Experience in capacity and performance scale out management.
Experience Level: 10+ years
Location: Navi Mumbai
Shift Time: Rotational Shifts - 24/7 (based on teams roster).