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27 Zenplus Jobs
Call Center Executive
Zenplus
posted 1d ago
Job Role Insights
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Job Description
Roles and Responsibilities
- Handle inbound calls from customers, resolve their queries, and provide excellent customer service.
- Collect data on call quality, customer interactions, and performance metrics using MIS tools.
- Make outbound calls to customers for sales promotion, product updates, and feedback collection.
- Perform fuel tracking and ambulance services scheduling as required by the company.
- Work on rotational shifts with flexibility to adapt to changing business needs.
Employment Type: Full Time, Permanent
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