Ticketing Staff

Job Description:

We are seeking a skilled Ticketing Specialist to join our team. As a Ticketing Specialist, you will be responsible for efficiently and accurately handling ticketing processes for our clients. The ideal candidate will have extensive knowledge of Global Distribution Systems (GDS), particularly Amadeus and Galileo, and possess excellent communication and problem-solving skills. This role requires meticulous attention to detail and the ability to thrive in a fast-paced environment.

Key Responsibilities:

1. Utilize Amadeus and Galileo GDS systems to research and book flights, hotels, car rentals, and other travel-related services.

2. Provide exceptional customer service to clients, assisting them with itinerary planning, fare quotes, booking changes, and resolving any issues or discrepancies.

3. Process ticketing transactions accurately and efficiently, ensuring adherence to airline and company policies.

4. Stay updated on industry trends, airline policies, and fare regulations to provide clients with relevant and up-to-date information.