IT Manager- Hardware Networking

The IT Manager will be responsible for the following activities:

• Windows Server Administration and engineering experience in an enterprise IT environment, having performed operational and break/fix activity along with engineering and design
• Administration of SCCM Servers, SCCM Distribution Points and Database
• Assist managing various server related resources (Active Directory, VoIP, Office 365, Azure, SharePoint) including patches and other related security tasks and responsibilities
• Work directly with end users (in person, phone and help desk ticketing) to troubleshot and resolve issues
• Set up workstations, domain accounts, etc. in various hardware and software related applications
• Deploy and troubleshoot various types of network elements, infrastructure services and platforms
• Install and troubleshoot Microsoft and various other system applications and solutions
• Manage clear communication of progress/status with project stakeholders- Collaborate with team members to create and resolve support tickets
• Provide hands-on expertise on systems related projects and collaborate with the internal Operations Team
• Work with a Global IT team supporting users all over the world
• Maintain consistent, quality documentation for the administration and operation of underlying infrastructure, including topologies, configuration details, run books, and recovery processes

TECHNICAL COMPETENCIES:

• Strong technical knowledge of Microsoft technologies, including server and client OS, Active Directory
• Expertise in managing SCCM is a must have.
• Some experience with Microsoft Intune would be considered as an advantage
• Support and maintain the existing network and associated infrastructure
• Collaborate with team members in resolving support tickets
• Experience in implementing Microsoft cloud solutions (Azure, Office 365, SharePoint)
• Managed Services and Cloud experience
• Manage various server related resources (Active Directory, VoIP, Office 365, Azure) including patches and other related security tasks and responsibilities
• Remote Connectivity troubleshooting (VPN, Citrix, Terminal Server)
• Previous experience working with ServiceNow ticketing tool would be considered as an advantage

YOUR PROFILE:

• 5+ years of related IT industry experience
• Excellent oral, written communication, and presentation skills
• Detail oriented and organized with an ability to meet deadlines
• Willingness to work with teams in multiple time zones
• Strong work ethic, responsiveness and passion for customer service and quality
• Excellent team player and good interpersonal skills
• Self-motivated, able to work within a project-based environment