Account Manager

Title: Account Manager

Location: Kochi, Kerala

Job Type: Full-time, Permanent

Description:

The Account Manager at blueBriX will play a critical role in the Professional Services department being responsible for managing and nurturing client relationships, ensuring customer satisfaction, and driving revenue growth. This role involves a deep understanding of IT solutions, strong communication skills, and a strategic approach to client engagement and knowledge in healthcare domain which is preferable.

Responsibilities:

Client Relationship Management:

- Build and maintain strong relationships with key decision-makers at client organizations.

- Proactively engage with clients to understand their evolving business needs and pain points.

- Address client concerns and issues promptly and effectively.

- Conduct regular business reviews to assess client satisfaction and identify opportunities for growth.

Revenue Generation and Growth:

- Identify and pursue new business opportunities within existing accounts.

- Develop and execute strategic account plans to drive revenue growth and profitability.

- Negotiate contracts and pricing agreements to maximize revenue and ensure profitability.

- Upsell and cross-sell additional IT services to existing clients.

Service Delivery:

- Oversee the delivery of IT services to ensure they meet or exceed client expectations.

- Collaborate with technical teams to resolve client issues and provide timely solutions.

- Monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure service quality.

- Identify and implement process improvements to enhance service delivery efficiency.

Risk Management:

- Proactively identify and mitigate potential risks that could impact client relationships or service delivery.

- Develop and implement risk management strategies to minimize negative impacts.

- Conduct regular risk assessments to ensure ongoing compliance with industry standards and regulations.

Required Skills and Qualifications:

- Proven experience in account management, preferably in the IT Services industry.

- Strong understanding of IT solutions and services.

- Excellent communication and interpersonal skills, both verbal and written.

- Strong negotiation and problem-solving skills.

- Ability to build and maintain strong relationships with clients at all levels.

- Strong organizational and time management skills.

- Proficiency in CRM and other relevant software tools.

- Prior experience in Healthcare domain is highly desirable.

- Experience in project management is a plus.

- Knowledge of healthcare industry-specific regulations and compliance standards.

- Ability to work independently and as part of a team.

- Strong attention to detail.