Customer Success - Lead

We are looking for an enthusiastic Customer Success - Lead (3+ years experience) who will be responsible for managing YourDOST B2B Clientele. This role is for someone who is creative but also very organized such that he/she can setup and optimize processes, do extensive follow ups and measure impact." Formulating a strategy for servicing various categories of institutions (corporates, colleges, hospitals, government etc.)","Increasing renewal rates, driving adoption, improving customer satisfaction, expanding current business and cultivate YourDOST advocates to generate new business.","Maintaining relationships and increasing engagement among YourDOST B2B Clientele","Reporting the performance to all stakeholders with appropriate dashboards and tools for management.","Designing and executing campaigns to spread awareness about employee well-being","Owning up the B2B accounts and making sure client has a delightful experience","Providing overall support to the clients by ensuring that all queries concerns however they come in (phone, e-mail) are addressed quickly efficiently.","Traveling and meeting the clients to understand the problems they are trying to solve and building solutions accordingly"