Youngminds Technology - Executive - Customer Support (0-3 yrs)

Responsibilities :

- Understanding the products and services provided by the company.

- Preparing company policies and procedures.

- Developing training lessons with service delivery systems.

- Managing a team of Customer Support Representatives.

- Supporting the customer through an email ticketing system and phone calls.

- Resolving customer complaints and queries.

- Providing detailed information to customers.

- Monitoring the performance of individual representatives.

- Maintaining records of each phone call for future reference.

- Providing the new employees with training sessions for enhancing their skills.

- Offering exceptional customer service and satisfaction.

- Following up with customers for any further information.

- Taking feedback from the customers.

- Negotiating the terms and conditions with the customer.

- Contributing the work to the company's knowledge base.

- Maintaining a healthy relationship with the clients.

- Adhering to the company's rules and regulations.

Requirements :

- Bachelor's degree in Business Administration or a related field.

- 0-3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.

- Exceptional verbal and written communication skills.

- Understanding and working knowledge of Customer Relationship Management software such as CRM, etc.

- Phenomenal conflict-resolution skills.

- Good problem-solving abilities.

- A customer-oriented individual.

- Ability to meet deadlines and prioritize tasks.

- Excellent negotiation and sales skills.

- Outstanding interpersonal and organizational skills.

- Excellent phone etiquette and active listening abilities.