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4.3

based on 30 Reviews

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4 Yogesher India Jobs

Patient Care Coordinator

1-5 years

New Delhi

1 vacancy

Patient Care Coordinator

Yogesher India

posted 10d ago

Job Role Insights

Fixed timing

Job Description

We are seeking a motivated and empathetic Contact Centre Executive to join our healthcare contact center.
This role is essential in providing outstanding customer service, assisting patients with their inquiries, and ensuring a smooth experience within the healthcare system. The ideal candidate will possess excellent communication skills and a strong understanding of the healthcare industry


Key Responsibilities:
Handle inbound and outbound calls, responding to patient inquiries regarding services, appointments, insurance, and billing.
Provide accurate information about medical services.
Assist patients with appointment scheduling, cancellations, and rescheduling.
Address and resolve patient concerns and complaints with empathy and professionalism.
Maintain accurate records of patient interactions and document issues in the CRM system.
Collaborate with other departments to ensure a seamless patient experience.
Stay updated on healthcare policies, procedures, and compliance regulations.
Participate in training sessions and ongoing professional development.

Qualifications:
High school diploma or equivalent; associate s or bachelor s degree preferred.
Previous experience in a contact center or customer service role, preferably in the healthcare industry.
Excellent verbal and written communication skills.
Empathetic and patient-focused with a problem-solving attitude.
Proficient in using CRM software and Microsoft Office Suite.

Benefits:
Competitive salary
Health, dental, and vision insurance
Retirement savings plan
Paid time off and holidays
Opportunities for professional growth and advancement

Employment Type: Full Time, Permanent

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What people at Yogesher India are saying

5.0
 Rating based on 1 Patient Care Coordinator review

Likes

It always felt like a family and helps one to work more dedicatedly.

  • Salary - Excellent
    +6 more
Dislikes

Nothing as such.

    Read 1 Patient Care Coordinator review

    Patient Care Coordinator salary at Yogesher India

    reported by 5 employees with 1-5 years exp.
    ₹3.2 L/yr - ₹3.6 L/yr
    19% more than the average Patient Care Coordinator Salary in India
    View more details

    What Yogesher India employees are saying about work life

    based on 30 employees
    64%
    96%
    82%
    60%
    Strict timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Yogesher India Benefits

    Submitted by Company
    Free Transport
    Work From Home
    Team Outings
    Soft Skill Training
    Health Insurance
    Job Training
    Submitted by Employees
    Free Transport
    Child care
    Gymnasium
    Cafeteria
    Work From Home
    Free Food +6 more
    View more benefits

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