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Deputy Branch Manager- Kohima Location

5-10 years

₹ 5 - 7.5L/yr

Kohima

1 vacancy

Deputy Branch Manager- Kohima Location

Yes Bank

posted 7d ago

Job Description


Role & responsibilities


  • Account Opening & Maintenance:
  • Monitors the processes for account opening, account maintenance & account closure related formalities as per YBL process
  • Handles customers enquiries and instructions, whilst ensuring that the Banks delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.
  • Ensures adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.)
  • Ensures pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required Maintains strict vigilance on the quality of forms and documentation provided
  • Ensures timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals. Transactions:
  • Ensures all the counters are opened and staff is ready to service clients atleast 15 minutes before the customer timings
  • Ensures proper scrutiny of all transactional documents submitted by the customer vis-à-vis branch checklist to ensure all that all necessary documents are submitted by the customer Supports the Business Managers/Business Heads/Financial control team in preparation of any audit related deliverables i.e. internal /external concerning a transaction executed for a corporate client.
  • Addresses all transaction related enquiries i.e. pre, during & post transaction processing & escalations Ensure strong monitoring of all transactions in the branch & maintain accurate / strong MIS for the branch. The same may be needed by the bank for overall management of branch processes & business planning.
  • Ensures frequent monitoring of all over-aged cases (deferrals, pending items, etc.) & appropriate escalation of the same in a timely & balanced manner to the senior management
  • Ensures that knowledge, skills & capabilities are built across entire team of BSPs, so as to have internal backups to ensure that work is not hampered in by absenteeism or resignations Service & Quality:
  • Ensures that all people, process, data & systems in the branch are well attended to deliver consistent & superior levels of service to all customers.
  • Reviews data pertaining to customer queries and complaints analyses to achieve greater process efficiency.
  • Reviews daily / weekly monitoring & analyses of various data points & reports submitted that have bearing on Customer Service & process adherence and present the findings to Branch Leadership
  • Rolls out new products, processes or systems that may impact client

Preferred candidate profile :-

  • Bachelors degree
  • Masters degree is preferred

Professional

  • Certifications • AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage
  • Certification on quality programs i.e., Six Sigma, ISO, 5S, Kaizen, etc. will be an added advantage
  • Skills
  • Written and spoken English is essential

  • A minimum of 5 years of relevant experience with at least 3 years in a similar role

Collaborate with other users



Employment Type: Full Time, Permanent

Read full job description

Yes Bank Interview Questions & Tips

Prepare for Yes Bank Deputy Branch Manager roles with real interview advice

Top Yes Bank Deputy Branch Manager Interview Questions

Q1. What is Trade and how many types of Bank Gurantee exist?
Q2. How much customers can you bring from previous organisation
Q3. How much new Account can you source every month on month
View all 143 questions

What people at Yes Bank are saying

3.6
 Rating based on 99 Deputy Branch Manager reviews

Likes

The bank is very good. Its promotion and increment policy is also very good the working culture in the bank is also very good.

  • Salary - Excellent
  • +3 more
Dislikes

Some stupid cluster head in the bank think themselves to be the MD of the bank. they want to spoil the image of the bank and also the environment. he wants every staff to flatter them, which is not possible.

  • Skill development - Bad
  • +2 more
Read 99 Deputy Branch Manager reviews

Deputy Branch Manager salary at Yes Bank

reported by 335 employees with 1-17 years exp.
₹4 L/yr - ₹13 L/yr
15% more than the average Deputy Branch Manager Salary in India
View more details

What Yes Bank employees are saying about work life

based on 7.8k employees
56%
40%
50%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

Yes Bank Benefits

Job Training
Health Insurance
Soft Skill Training
Work From Home
Cafeteria
Team Outings +6 more
View more benefits

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