Project Manager - Salesforce Job

10-13 Years

• Develop and maintain project plans, including schedules, budgets, and resource allocation.
• Collaborate with cross-functional teams to ensure project success.
• Ensure project delivery within defined timelines and scope.
• Identify and implement process improvements to optimize project delivery.
• Identify, manage, and mitigate project risks, issues, and dependencies.
• Lead project status meetings and provide regular updates to stakeholders.
• Manage projects of medium to large scale, including project planning, execution, and closure.
• Provide mentorship and guidance to junior project managers.

Customer Management:

• Specialized knowledge of customers business domain and technology suite.
• Use latest technology, communicate effectively, demonstrate leadership, present technical offerings, and proactively suggest solutions.

Delivery Management:

• Specialized knowledge of deal modeling, commercial and pricing models.
• Create an integrated pricing model across service lines.
• Guide team members to apply pricing techniques.
• Grow the account, forecast revenues and analyze complex internal reports.
• Manage at least 1 complex account (>10m) or multiple small account independently.

Domain/ Industry Knowledge:

• Specialized knowledge of customers business processes and relevant technology platform or product.
• Able to forecast business requirements and market trends, manage project issues, and validate customer strategy roadmap.

Change Management:

• Specialized in overcoming resistance to change and helping organizations achieve their Agile goals.
• Able to guide teams in driving the change management projects or requirements.

Product/Technology Knowledge:

• In-depth knowledge of platform/product and associated technologies.
• Review various product-specific solutions for a specific project/client/organization and conduct product demos, walkthroughs and presentations to prospects if required.

Profitability Management:

• Demonstrate competence in applying profitability and cost management techniques.
• Can develop Project budgets, monitor actual costs against the budget, and identify potential cost overruns or deviations.
• Use established processes and tools to track and control project expenses.

Project Management:

• Extensive experience in managing projects and can handle complex projects with minimal supervision.
• Deep understanding of project management concepts and methodologies and can apply them effectively to achieve project goals.

Scheduling and Resource Planning:

• Prepare independent global delivery models covering skill levels, skill mix and onsite/offshore work allocation.
• Create an accurate resource plan for people, space and infrastructure for given requirements.
• Forecast people and skill requirements to align with plans.
• Optimize the schedule for complex projects.

Service Support and Maintenance:

• Plan and execute transition for large/ complex activities.
• Define standards in transition management based on industry trends and contribute to building tools and accelerators for KT process.
• Optimize resource utilization based on demand from customers.
• Select and define SLAs; track service levels and analyze impact of SLA on complex processes and deliverables.

Risk Management:

• Good understanding of risk management principles and techniques.
• Identify, assess, and document risks independently, as well as prioritize risks based on their potential impact.
• Assist in developing risk mitigation plans and monitoring risk responses.

Accountability:

• Being a role model for taking initiative and ensuring others take initiative, removing obstacles for others, taking ownership for results and deadlines for self and others, and acting as a role model for being responsible.

Agility:

• Works with a diverse set of situations, people and groups and adapts and motivates self and team to thrive in changing environment.

Collaboration:

• Reaches out to others in team to ensure connections are made and team members are working together.
• Looks for ways to integrate work with other teams, identifying similarities and opportunities, making necessary changes in work to ensure successful integration.

Customer Focus:

• Engages in executive customer discovery to predict future needs of customers and drives customer relationships with a long-term focus and takes actions to enhance customer loyalty.

Communication:

• Communicates and presents complex ideas, information, and data to multiple, broad, and demanding stakeholders internal and/or external to the Organization.
• Helps others communicate better with their audience. Demonstrates honest, direct, and transparent communication and facilitates conversations within the team and its close collaborators.

Drives Results:

• Proactively seeks challenging and differentiated opportunities and drives and motivates team members to take on more responsibility.

Resolves Conflict:

• Balances the business interests of all stakeholders and manages any conflicts offering mutually beneficial options.