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14 Yamaha Motors Solutions Jobs
IT Helpdesk Engineer - Endpoint Support
1-2 years
Noida
1 vacancy
IT Helpdesk Engineer - Endpoint Support
Yamaha Motors Solutions
posted 12mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Endpoint Support:
- Diagnose and resolve hardware and software issues on desktops, laptops, printers and mobile devices.
- Install, configure, and maintain endpoint devices and peripherals.
- Ensure proper functionality of operating systems and applications on endpoints.
Technical Troubleshooting:
- Respond to user-reported issues and troubleshoot problems remotely or on-site.
- Identify and resolve connectivity, network, and system-related issues.
- Collaborate with other IT teams to escalate and resolve complex technical problems.
User Assistance:
- Provide timely and effective technical support to end-users onsite, via phone, email, or remote assistance tools.
- Educate users on best practices for software and hardware usage.
- Create and maintain user documentation for common issues and resolutions.
Incident Management:
- Document all support interactions, including details of issues and solutions provided.
- Prioritize and manage service requests and incidents based on severity and impact.
- Escalate unresolved issues to higher-level support or relevant teams/Vendors.
Endpoint Security:
- Implement and enforce security protocols for endpoint devices.
- Collaborate with the security team to ensure compliance with security policies and procedures.
- Stay updated on the latest security threats and implement measures to protect endpoints.
Software Updates and Patch Management:
- Coordinate and execute software updates and patches on endpoint devices.
- Ensure all endpoint systems are up-to-date with the latest security and feature updates.
Qualifications and Skills:
- Bachelor s degree in computer science, Information Technology, or related field.
- Proven experience in IT support, with a focus on endpoint devices.
- Strong knowledge of operating systems (Windows, macOS, Linux) and common business applications.
- Familiarity with endpoint security solutions and best practices.
- Excellent problem-solving and communication skills.
- Ability to work independently and collaboratively in a team environment.
- Relevant certifications (e.g., Hardware/Networking, Microsoft Certified Desktop Support Technician) are a plus.
Employment Type: Full Time, Permanent
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based on 88 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Yamaha Motors Solutions Benefits
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