Academic Counsellor (Tele Sales)

Job Description.

Academic Counsellor

We are seeking a dedicated and enthusiastic Academic Counsellor to guide and support students in making informed academic and career decisions. The ideal candidate will have a strong educational background, excellent communication skills, and a passion for mentoring students to achieve their academic and professional goals.

Work from Home (WFH) and Work from Office (WFO) options are available, offering flexibility to suit your preferences and work style.

Key Responsibilities

1. Student Counselling

• Provide guidance to students and parents regarding available academic programs and career opportunities.
• Assess students' academic performance, interests, and career aspirations to recommend suitable pathways.
• Address inquiries about course requirements, learning outcomes, and future prospects.

2. Program Guidance

• Clearly explain the structure, curriculum details, and benefits of various academic programs.
• Stay updated with industry trends, educational policies, and new program developments.

3. Follow-Up and Conversion

• Engage with prospective students and parents through regular follow-ups via calls, emails, and in-person meetings.
• Assist with the submission of required documents and ensure timely completion of enrolment processes.

4. Target Achievement

• Achieve monthly and quarterly enrolment and revenue targets.
• Develop and implement strategies to enhance enrolment numbers and meet organizational goals.

5. Collaboration

• Coordinate with faculty, admissions, and marketing teams to ensure smooth counselling and enrolment processes.
• Participate in events such as webinars, seminars, and workshops to promote academic programs.

6. Record Maintenance

• Maintain accurate and up-to-date records of student inquiries, counselling sessions, and enrolments.
• Provide periodic reports on counselling outcomes and conversion rates to management.

Educational Background

• Bachelors degree in any field is required. A background in education, counselling, or a related area is a plus.

Experience

• Prior experience in academic counselling, telesales, or education-related roles is preferred but not mandatory.

Key Skills

• Strong verbal and written communication skills.
• Ability to build rapport and establish trust with students and parents.
• Goal-oriented with excellent persuasion and negotiation skills.