Academic Counsellor (Tele Sales)

Job Description.

Academic Counsellor

We are seeking a dedicated and enthusiastic Academic Counsellor to guide and support students in making informed academic and career decisions. The ideal candidate will have a strong educational background, excellent communication skills, and a passion for mentoring students to achieve their academic and professional goals.

Key Responsibilities:

1. Student Guidance & Support:

• Conduct one-on-one counselling sessions with students to understand their academic and career goals.
• Provide personalized academic and career advice, including course selection, study strategies, and career planning.
• Help students identify and overcome academic challenges, including time management, stress management, and learning difficulties.

2. Sales & Conversion:

• Achieve monthly/quarterly sales targets by converting leads into paying customers.
• Effectively communicate the value proposition of our products and services to potential customers.
• Follow up with leads through calls, emails, and other communication channels to nurture them through the sales funnel.
• Close deals by addressing objections, offering solutions, and building trust with customers.

3. Follow-Up and Conversion

• Engage with prospective students and parents through regular follow-ups via calls, emails, and in-person meetings.
• Assist with the submission of required documents and ensure timely completion of enrolment processes.

4. Target Achievement

• Achieve monthly and quarterly enrolment and revenue targets.
• Develop and implement strategies to enhance enrolment numbers and meet organizational goals.

5. Collaboration

• Coordinate with faculty, admissions, and marketing teams to ensure smooth counselling and enrolment processes.
• Participate in events such as webinars, seminars, and workshops to promote academic programs.

6. Record Maintenance

• Maintain accurate and up-to-date records of student inquiries, counselling sessions, and enrolments.
• Provide periodic reports on counselling outcomes and conversion rates to management.

Educational Background

• Bachelors degree in any field is required. A background in education, counselling, or a related area is a plus.

Experience

• Prior experience in academic counselling, telesales, or education-related roles is preferred but not mandatory.

Key Skills

• Strong verbal and written communication skills.
• Ability to build rapport and establish trust with students and parents.
• Goal-oriented with excellent persuasion and negotiation skills.