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L1 Application Support / L1 support engineer
Xovient Technology
posted 1mon ago
Job Role Insights
Key skills for the job
Job Description
Scope of Work :
Required Skills :
Experience Level :
Responsible for TAT adherence as per targets
Responsible for Quality Closure for tickets.
Responsible for Identifying and Implementing new Process for improvement within the application handled
Tagging the calls in correct category and guiding the users accordingly over call tickets and phone calls.
Working closely with Respective Leads and for all Quality related issues & improvements & customer grievance issues.
Responsible for Call Count reduction by giving proper feedback to Leads on reputative issues on every fortnight for the respective system handled.
Ability to do Root cause analyses and giving information to Leads and managers.
Responsible for Quality Closure for tickets.
Responsible for Identifying and Implementing new Process for improvement within the application handled
Tagging the calls in correct category and guiding the users accordingly over call tickets and phone calls.
Working closely with Respective Leads and for all Quality related issues & improvements & customer grievance issues.
Responsible for Call Count reduction by giving proper feedback to Leads on reputative issues on every fortnight for the respective system handled.
Ability to do Root cause analyses and giving information to Leads and managers.
Required Skills :
Ability to do root cause analyses
Good writing and Communications Skills
Strong Exposure in writing Simple and Complex SQLs queries, PL/SQL / Sub Queries.
Good knowledge on Excel in terms of MIS for bulk data processing, such as Vlookup , pivot etc .
Good writing and Communications Skills
Strong Exposure in writing Simple and Complex SQLs queries, PL/SQL / Sub Queries.
Good knowledge on Excel in terms of MIS for bulk data processing, such as Vlookup , pivot etc .
Experience Level :
2+ Years
Employment Type: Full Time, Permanent
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