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129 Xoom Jobs

Manager, Technical Writing

Xoom Inc

8-9 years

Chennai, Bangalore / Bengaluru

1 vacancy

Xoom

posted 8d ago

Job Role Insights

Key skills for the job

Digital Marketing Computer Science Data Analytics Supply Chain Management Technical Writing Auditing

+ 4 more

Job Description

The developer ecosystem team at Braintree and HyperWallet for PayPal is committed to delivering the best experience for our global developers. The team is part of the Merchant Product & Engineering organization. Our team is responsible for Braintree and HyperWallet s end-to-end developer experiences for medium and large enterprise customers. Our team designs experiences, testing and tooling capabilities critical for our developers to build and go live with Braintree and HyperWallet payment integrations across all segments. If you are passionate about technology, have excellent communication skills, and thrive on building strong relationships with external developers through your content, we want you to join our team.

Your way to impact

In this role, you will create documents that millions of global developers use to successfully onboard merchants who use PayPal.

Your day-to-day

Collaborate with Product Managers, Subject Matter Experts, Product Engineers, User Designers, and Integration Engineers to produce technical content that supports external developers in integrating and using Braintree and HyperWallet products through APIs, SDKs, and other integration systems.
Work with our SMEs to comprehend complex technical products quickly.
Complete all phases of the DDLC, including topic research, writing, editing, and pushing to production through a CMS and a git-based authoring environment.
Monitor doc quality and performance through doc KPIs, metrics, and analytics.
Review and audit content - meticulously proofread and refine technical documents before publication, ensuring accuracy and quality.
Collaborate on editorial reviews - present your work to stakeholders for their insights and approval, ensuring content meets developer needs, technical accuracy, and editorial standards.

What do you need to bring

8+ years of proven experience in the technical writing space preferably in Fintech, Enterprise or SMB Software, Cloud/SaaS Technologies, Retail/Supply Chain industries. You bring the best of industry innovation, best practices, processes and tools to the Developer Experiences team
3+ years of proven experience in managing technical writer teams ( > 3 technical writers)
Strong preference to someone with experience with the developer persona
Be able to show a portfolio of technical content created in previous jobs.
Attention to detail and a commitment to deliver accurate and engaging content.
Familiarity with programming languages, web-app concepts, APIs and SDKs.
Excellence in Stakeholder Management - Very Strong cross-functional skills with ability to set, manage and respond to diverse and multiple customer/stakeholder expectations. Build strong relationships with a diverse set of stakeholders to make a large cross-company impact
Strategic Thinking - Ability to think deeply about document experiences for developer and balance with available resources and risks to synthesize a strong but workable vison for document-as-a-product.
Ability for strong execution - Experience and skill in operationalizing strategies and requirements. Make and execute pragmatic plans/roadmaps to collaboratively deliver high quality and timely developer document experiences
Analytical Depth - Taken a Data and Analytics driven approach to creating Documents-as-Products. Ability to dive deep into customer pain points and feedback.
Excellent Communication Skills
Bachelors degree in Technical Communication, Computer Science, or a related field.