Xerox - Technical Support Specialist (4-5 yrs)

Role : Technical Support Specialist

Job Description :

XMPie provides powerful, variable data publishing software that unites customer databases and creative content to help print service providers, marketing service firms, and small-to-medium sized businesses and enterprises, leverage customer data and create personalized, multiphase campaigns that use today's communication vehicles including print, web, e-mail, and mobile.

We are currently seeking a Technical Support Specialist to join our team supporting customers. Ideal candidates must possess a constant desire to learn, think analytically, and work in a team environment. A solid foundation in technical support involving production print or web/email is an ideal background. Successful candidates will work with a team of subject matter experts and engineers to resolve customer issues and provide input to improve existing products.

Job Responsibilities :

- Assist customers by troubleshooting software at a highly professional level

- Analyze and identify symptoms of a problem to provide an end-to-end solution

- Consult customers with data/web/design workflow and implementation

- Maintain up-to-date knowledge of software and resources

- Provide guidance to fellow team members as a subject matter expert

Job Requirements :

- BA in Computer Science, Management Information Services, or equivalent experience required

- At least 4 years of experience in a Technical Support field, troubleshooting software problems

- Variable Data Publishing (VDP). Subject matter expert with hands on experience with a VDP software

solution. For example, XMPie

- Experience implementing, deploying and troubleshooting PURL and email campaigns

- Solid troubleshooting and research skills across multi-platform desktops and servers

- Proficiency installing and configuring software in Windows Server and MS SQL Server environment

- Familiarity with Adobe Creative Suite (CC)

- Great customer service skills and a willingness to learn

- Highly developed verbal and written communication skills in English

- Ability to work both in a team environment and independently

- Discipline to be self-motivated and self-directed when necessary

Desirable Qualities :

- Experience with web client technologies such as HTML, CSS, JavaScript and AngularJS

- Database creating and executing T-SQL

- Code development experience and education