CRMA Developer

Post Graduate in any discipline with meaningful domain experience in Management (Marketing/Finance) / Engineering / Economics / Operations Research / Econometrics
You should have experience in CRM tools and database management.

Prefered Skills:

Good analytical and interpersonal skills, Salesforce Administration experience & development experience for Salesforce Lightening instance, ADM 201 Certified, Knowledge of MS office tools, Knowledge of Salesforce.com & SFDC Cases Object, CRM Fusion, Apex Data Loader, Workbench, Knowledge of Advance Excel.

Skills:

• CRM Tools & Database Management: Proficient in CRM tools and database management, including hands-on experience with Salesforce CRM and its associated objects like SFDC Cases.
• Apex Programming: Strong knowledge of Apex programming, including the ability to write custom code for business logic and data management in Salesforce.
• Salesforce Administration: Experience in Salesforce Administration, managing and configuring Salesforce Lightning instances.
• Salesforce Development: Hands-on experience with Salesforce Lightning development, including custom components, workflows, triggers, and integrations.
• Salesforce Certifications: ADM 201 certified, with a deep understanding of Salesforce platform fundamentals and best practices.
• CRM Fusion & Data Management Tools: Familiarity with CRM Fusion for data migration and management tasks, and proficiency in using Apex Data Loader and Workbench for data handling.
• Salesforce Cases Object: In-depth understanding of Salesforce SFDC Cases Object and its applications within Salesforce CRM solutions.
• Analytical & Interpersonal Skills: Strong analytical skills for problem-solving and designing efficient solutions, with effective communication and collaboration skills to work with teams and clients.
• Advanced Excel Skills: Knowledge of advanced Excel for data analysis, reporting, and managing large data sets.
• MS Office Tools: Competence in Microsoft Office tools (Excel, Word, PowerPoint) for reporting, documentation, and presentations.

Roles & Responsibilities of CRMA Developer:

• CRM Solution Development: Design, develop, and implement CRM solutions using Salesforce, focusing on customization and automation to streamline business processes.
• Apex Development: Develop and maintain custom Apex code to handle complex business logic, workflows, triggers, and integrations with external systems.
• Salesforce Administration: Manage and configure Salesforce Lightning instances, ensuring that the platform is optimized for business needs and user experience.
• Data Management: Utilize tools like Apex Data Loader and Workbench to manage data migration, transformation, and updates within Salesforce CRM.
• Customization & Configuration: Customize Salesforce applications to meet specific business requirements, including working with Salesforce objects such as the SFDC Cases Object.
• Collaboration & Client Interaction: Work closely with business stakeholders, project managers, and cross-functional teams to gather requirements, design solutions, and provide ongoing support.
• CRM Tool Integration: Integrate Salesforce CRM with third-party systems or databases to ensure seamless data flow and automation.
• Reporting & Analysis: Use MS Excel and Salesforce reporting tools to analyze data, generate insights, and create reports for business decision-making.
• Training & Support: Provide training and support to Salesforce users, ensuring they are able to effectively use the platform and its custom features.
• Continuous Improvement: Stay updated with new Salesforce features, industry trends, and CRM best practices to continually improve the CRM solution and business processes.