Executive - Customer Care (0-4 yrs)

- Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per script.

- Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.

- Analyzing and reporting customer data to devise new strategies or update the existing ones

- Communicating with them through various omnichannel channels, including email, social media, phone or SMS

- Making appointments that fit into the schedule of the client and the customer.

- Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.

- Assisting them if they are facing a problem and troubleshooting it.

- Ensuring the customer has a positive experience with the company.

- Fostering a healthy relationship between the client and the customer.

- Overseeing timely delivery and payment of sales orders.

- Handling all Voice and Non-Voice Processes in BPOs & Call centers.