Associate Director - Corporate Operations Knowledge Enablement Lead

WE DOs Enterprise Operations, Global Corporate Operations function provides a simplified, digitally enabled, world class transformational experience to our business partners with the highest integrity and quality. Through its Global Service Management team, it is responsible for supporting the Finance and HR organizations through third party vendor management, operational and continuous improvement initiatives, service levels and key performance metrics, quality assurance, service governance and knowledge programs across its support framework.

The Corporate Operations Knowledge Enablement Lead is responsible for leading the design, implementation and management of knowledge strategies to enable and enhance the skills and capabilities of colleagues across Global Corporate Operations. This role requires a strategic leader with a deep understanding of knowledge and learning principles and the ability to drive initiatives that support the organizations global objectives.

The Role

• Strategy Development: Develop and execute a global knowledge enablement strategy that aligns with the GBS model and the organizations overall business goals.
• Knowledge Enablement Strategy: Create a comprehensive strategy that aligns with the organizations global business objectives. This includes identifying key areas for employee growth and development.
• Needs Assessment: Conduct regular assessments to determine the needs of different departments and regions. Use this data to prioritize and plan knowledge enablement initiatives.
• Leadership Development: Design programs aimed at developing leadership skills at all levels of the organization. This could include executive coaching, leadership workshops, and succession planning.
• Process and Technical Training: Develop technical training programs to ensure employees have the necessary skills to perform their jobs effectively. This might involve collaborating with subject matter experts to create specialized training modules.
• Soft Skills Workshops: Implement workshops focused on soft skills such as communication, teamwork, and problem-solving. These are crucial for fostering a collaborative and productive work environment.
• Learning Methodologies: Utilize a mix of learning methodologies to cater to different learning styles. This could include e-learning modules, virtual classrooms, in-person training sessions, and blended learning approaches.
• Leadership: Lead and mentor a team of knowledge enablement professionals, fostering a culture of continuous learning and improvement.
• Collaboration: Partner with cross-functional teams to identify learning needs and implement solutions to address them.
• Program Management: Oversee the design, development, and delivery of knowledge enablement programs, ensuring they are effective and aligned with business objectives.
• Technology Integration: Utilize advanced learning technologies and platforms to enhance the delivery and accessibility of knowledge enablement programs.
• Performance Measurement: Develop and track metrics to evaluate the effectiveness of knowledge enablement initiatives and drive continuous improvement.
• Stakeholder Engagement: Engage with key stakeholders to promote knowledge enablement practices and ensure alignment with organizational priorities.
• Best Practices: Identify and implement best practices in knowledge enablement to drive innovation and efficiency within the GBS framework

The Requirements

• 8 - 10 years of experience in knowledge enablement within a large global organization.
• Strong understanding of GBS and Centralization strategies.
• Able to move from technology captures to AI and Automation.
• Ability to work in a fast-paced and knowledge-driven environment while juggling multiple priorities.
• Ability to manage and motivate team members to optimize team effectiveness, collaboration and to work in a continuous improvement environment.
• Strong analytical abilities and experience in executing innovative approaches.
• Experience with working alongside and influencing stakeholders across different levels of seniority and successfully influencing outcomes.
• Excellent verbal and written communication skills, including the ability to comfortably engage with and build trust with remote teams and internal customers.
• Demonstrate a global, multicultural, and cross functional mind set.
• Possess strong change leadership and management skills to empower improvements drive change.
• Experience working in a shared services operations environment is a plus.
• Availability to travel as business requires.
• Advanced knowledge of various knowledge base and case management tools as well as Microsoft Office products and SharePoint.