Scale Customer success Manager

• Customer Success at Scale: Drive success motions for a dedicated pool of customers.
• Digital Campaigns: Design and execute strategies to enhance product adoption and engagement.
• Virtual Engagements: Host webinars, Ask the Expert sessions, and similar virtual events.
• Educational Content: Collaborate with internal experts to curate customer education materials.
• Metrics Monitoring: Track customer health metrics, including retention, product usage, and engagement.
• Growth Opportunities: Identify upselling and cross-selling opportunities through customer behavior insights.
  
  

• Education: Bachelor s degree in Business, Marketing, or a related field.
• Experience: 2-5 years in customer success, digital marketing, or related roles.
• Skills: Proficiency in customer engagement tools, strong communication and presentation abilities, and analytical problem-solving.
  
  

• Experience: 2+ years in scaled customer success or similar roles in the SaaS industry.
• Customer-Centric Focus: A deep understanding of customer needs and success strategies.
• Organization: Ability to handle large volumes of activities efficiently.
• Curiosity: Commitment to continuous learning and professional growth.
• Digital Expertise: Hands-on experience with digital engagement campaigns.
• Business Acumen: Strong understanding of business processes and data-driven decision-making.
• Language Proficiency: Excellent written and spoken English.

This role is ideal for someone passionate about customer engagement, data-driven strategies, and scalable approaches to customer success.

Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

Creative

We strive to succeed through continuous innovation. It s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.