Customer Support Executive

Business Development Job Responsibilities:

Support:

1. Support & provide customer service via phone-calls & chats.

2. Effectively dealing with customers & identify and assess customers needs to achieve satisfaction

3. Taking care of after sales services

4. Build sustainable relationships and trust with customer accounts through open and interactive communication

5. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

6. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

7. Refer unresolved customer grievances or special requests to designated departments for further investigation.

Sales:

1. Provide Detail Description of the Products to the Customers.

2. Understanding client needs and offering them assistance with the requested queries.

3. Continuous Cold Calling on assigned leads in CRM.

4. Making multiple outbound calls to potential clients.

5. Close Orders and complete monthly sales target.