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iSeries/AS400 Admin
WMS Gaming Solutions
posted 26d ago
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Flexible timing
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Job Description
Gaming:
Welcome to the world of land-based gaming. At Light & Wonder, it s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
Essential Duties and Responsibilities:
- Act as third level technical support for all inbound calls providing 24*7 Infrastructure/Application Status surveillance utilizing monitoring, reporting & ticketing software.
- Update tickets as required by standard procedures, review, assess and complete customer service requests for technical support and escalate to Supervisor if needed.
- Active and regular maintenance of AS400/iSeries servers without assistance
- Drive and execute all AS400/iSeries server administrative tasks without assistance
- Troubleshoot all issues related to AS400/iSeries server administrative tasks without assistance
- Drive proactive tasks for AS400/ iSeries servers without assistance
- Document and develop next level AS400/iSeries administrators within team
- Provide timely response to and follow up with customers for all alerts & tickets via email or phone.
- Ensure timely resolution to trouble tickets, review and general clean up of Ticket queue.
- Properly document customer interactions while routing and redirecting problems to correct resources
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
Qualification Requirements:
Required Experience:
- Experience in Data Center, ITOC, NOC or MSP industry experience preferred but not required
Preferred Experience:
- Must be flexible schedule to accommodate a 24/7/365 industry; weekends, holidays and odd hours
- Familiarity with using ticketing and IT monitoring tools, Microsoft Excel, Visio.
- At least 4-6 years experience, preferably more, administering IBM i running on Power Systems servers
- At least one major system hardware upgrade (for example POWER7 to POWER8, POWER9, POWER10)
- At least one major operating system upgrade (for example, IBM i 6.1 or 7.1 to 7.2,7.3,7.5)
- At least one full system restore (as if from a site-down crash)
- Some experience in managing partitioned systems
- Strong experience in using journaling, especially remote journaling
- Understands the differences between independent ASPs, SYSBAS, and traditional ASPs
- Understands the functional differences between logical replication and clustering
- Keeps up with Technology Refreshes and has an awareness with new features and functions
- Some experience managing IBM i with SAN-attached storage
- Working knowledge of the HMC
- Strong familiarity with the latest Memo to Users and v7.2 TR 2
- Experience with Virtualized I/O (i hosting i, VIOS)
- Must be capable to executing all AS400 administrative tasks without assistance
- Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner.
- As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be congenial with other employees and customers at all times.
- The Data Center/ITOC/NOC is a fast-paced environment, critical thinking is essential. Ideas need to be extrapolated from one situation to another.
- Familiar with Windows, SQL and VMware and network equipment like routers, switches, firewalls etc.
- Working knowledge of help desk software, databases and remote access methodologies
Knowledge, Skills and Abilities:
- Excellent verbal and written communication skill
- Ability to manage and trouble-shoot issues requiring problem resolution
- Ability to work with others to accomplish business objectives
- Must be highly organized self-starter
- Strict adherence to company policies, confidentiality, and mature judgment must be demonstrated at all times.
- Assigned duties should be performed in a timely and accurate manner
Mandatory Technical Skills
- Monitoring iSeries Server, Storage, Database
- Configuring Backups & Restoration
- PTF Installation and Upgrade
- Performance Analysis
- System Management
- Objects and User Profiles Audit
- Server Security understanding
- Operating HCM
- System Resources (OUTQs, iSeries devices) Maintenance
- Review Journal Receivers & Management
- Audit Software Licenses to alert before the license expires
- Monitor the Status of essential Jobs on iSeries
- Monitor Critical System Messages
- Review System Settings
- Purge Old Spool Files
- IFS Growth Monitor and Objects Audit
- Monitor Physical Files Objects/Damaged Files
- Review System Audit Levels
- Performance Analysis & Capacity Planning
- iSeries User Profile Maintenance
- High Availability (HA) support /troubleshooting
Education :
- Bachelor s degree in Computers or Computer Applications or Information Technology (B.Sc., CS, CA, CT, IT)
- Associate s degree or Technical school is highly recommended with a strong knowledge of computer functionality
Physical Requirements:
- This position requires morning, evening and graveyard shifts on rotation from office.
Working Conditions:
- The work conditions are representative and typical of similar jobs in comparable organizations
naling, HMC management etc.
- Should possess the knowledge and ability to do fail-over testing from Production to DR system in a HA software replication environment.
- Advanced knowledge of setting up, managing, and administering HA replication software such as MIMIX, iTera, Power HA, Maxava etc.
- Sound experience in Backup/Recovery using BRMS, VTL
- Average CL scripting skills is a requirement.
- Should be an expert with hands-on knowledge and experience on various IBM Power System models.
- Ability to independently plan and lead an AS/400 migration and implementation project team is critical.
- Public cloud (especially Azure/AWS/GCP/IBM) knowledge would be an added advantage.
- Knowledge of AS/400 Migration and implementation from On-premises to Skytap on Azure or any other public/hybrid cloud would be a key differentiator.
- The Data Center/ITOC/NOC is a fast-paced environment, critical thinking is essential. Ideas need to be extrapolated from one situation to another.
- Familiar with Windows, SQL and VMware and network equipment like routers, switches, firewalls etc.
- Working knowledge of help desk software, databases and remote access methodologies
- Good understanding of ITIL modules like Incident, Asset, Problem and Change Management.
Qualifications
Preferred Skill:
- Sound hands on experience in working on AS/400 environments as a System Administrator with experience in LPAR administrator, System Capacity & Performance tuning, OS & other third-party Software installation, upgrade, and maintenance.
- Experience working in international business environments with complex AS/400 environments either on-site or in the cloud
- Experience in architecting Hardware system & OS upgrades is key. Good knowledge on IBM iSeries OS upgrade to V7R4 & V7R5
- Hands on experience in Monitoring Tools; HA: PowerHA and BRMS software.
- Familiarity with third party monitoring software will be an added advantage.
- Knowledge of performing Performance Tuning of the AS/400 environment.
- Experience in installation, configuration and maintenance of AS/400 hardware, software, networked related devices and AS/400 client-access software, jour
Employment Type: Full Time, Permanent
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