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2548 Wipro Jobs

System Engineer

1-5 years

Thane

1 vacancy

System Engineer

Wipro

posted 22d ago

Job Description

Do

  • Excellent communication skills,
  • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
  • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
  • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
  • Answer incoming calls and respond to customers emails in timely manner.
  • Manage and resolve customer complaints.
  • Identify and escalate issues to supervisors as and when needed.
  • Provide product and service information to customers.
  • Research required information using available resources and Offer Solution to customers.
  • Research, identify, and resolve customer complaints using applicable software.
  • Route calls and tickets to appropriate resources and Domains who can best support he user,
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Create SOPs for new Issues and resolution given.
  • Complete call logs and reports.


Employment Type: Full Time, Permanent

Read full job description

Wipro Interview Questions & Tips

Prepare for Wipro System Engineer roles with real interview advice

Top Wipro System Engineer Interview Questions

Q1. Triangle Star Pattern Task Your task is to print a triangle pattern using stars (*) for a given integer N, which represents the number of r ... read more
Q2. Encode The String Problem Statement Given a string S of length N , encode it using the specified rules related to vowels and consonants. Ex ... read more
Q3. Minimum Operations to Make Strings Equal Given two strings, A and B , consisting of lowercase English letters, determine the minimum number ... read more
View all 2.9k questions

What people at Wipro are saying

3.9
 Rating based on 193 System Engineer reviews

Likes

1 I like my home,school,city. 2 I like to lead an out door life. 3 I like gardening. 4 I like to visit botanical garden and parks.

  • Salary - Good
  • +6 more
Dislikes

1 I dislike grid and hypocrisy. 2 I dislike ignorant and illiteracy. 3 I dislike things which are need. 4 I do not like day dreaming over future.

Read 193 System Engineer reviews

System Engineer salary at Wipro

reported by 1.7k employees
₹1 L/yr - ₹8.5 L/yr
17% less than the average System Engineer Salary in India
View more details

What Wipro employees are saying about work life

based on 53.3k employees
64%
72%
63%
78%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Wipro Benefits

Submitted by Company
Family and Parenting
Perks and Benefits
Health Care & Insurance
Financial & Retirement
Professional Support
Vacation and Time off
Submitted by Employees
Cafeteria
Health Insurance
Free Transport
Soft Skill Training
Job Training
Work From Home +6 more
View more benefits

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