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Engaged Employer

Wipro

Compare

3.7

based on 53.4k Reviews

Video summary

2536 Wipro Jobs

Administrator(Contract)

Wipro Limited

3.7

based on 53.4k Reviews

3-7 years

Indore

1 vacancy

Administrator(Contract)

Wipro

posted 13d ago

Job Role Insights

Flexible timing

Key skills for the job

Project Management Procurement Quantity Surveying Tendering Vendor Management Contract Drafting

+ 6 more

Job Description

About The Role :

Role Purpose
The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction

Ensure timely response of all the tickets raised by the client end user

Service requests solutioning by maintaining quality parameters

Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep

Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe

Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction

Provide an acceptance and immediate resolution to the high priority tickets/ service

Installing and configuring software/ hardware requirements based on service requests

100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations

Provide application/ user access as per client requirements and requests to ensure timely solutioning

Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer

Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction

Coordinate with on-site team for complex problem resolution and ensure timely client servicing

Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Deliver No Performance Parameter Measure 1 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails

Employment Type: Full Time, Permanent

Read full job description

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What people at Wipro are saying

3.6

Rating based on 309 Administrator reviews

Anonymous · Engineering - Hardware & Networks in Kolkata

Likes

- Salary on time - Work life balance is good

Work-life balance - Good

Dislikes

- Our project is Technical but Wipro decided to have a manager from BPO and he make the project worst - Internal polictics is at it's high here - Biased Manager - Zero support from HR and other upper hierarchy - I would have rated 5 but just because of manager, it is 2 now