Remote Desktop Support Analyst

Shifts : Rotational

Work Mode : WFO

Experience Required : 4 Years or above in IT Service Desk

Job Role / Requirement :

• Windows :Exposure & Experience in support roles supporting Windows Profile, AAD, system upgrades & new device setup
• Virtual Machines:Experience in working with and troubleshooting issues on a VM
• Security and compliance protocols:Domain knowledge expertise related device compliance and Windows update
• Application Troubleshooting :

• Ability to troubleshoot issues related to email server connections, such as setting up and verifying Outlook profiles, and resolving send/receive errors. Outlook & Office Products: Familiarity with the interface, features, and functionality of Outlook 2016, including email management, calendar, tasks, and integration with other Office applications.
• Understanding of how Outlook integrates with Microsoft Teams for scheduling and joining meetings, as well as troubleshooting related issues.
• Knowledge of common non-Microsoft software and web-based tools that may interact with Outlook, such as MAC OS and ServiceNow, and the ability to provide support for these integrations.
• Capability to provide first-level support for internal applications that integrate with or affect Outlooks performance.

5.Microsoft Teams, conferencing tools :

• Installation and Setup: Understanding how to install Microsoft Teams, set up accounts, and troubleshoot any installation issues.
• Navigation and Interface: Familiarity with the Teams interface, including how to navigate between teams, channels, chats, and meetings.
• Chat and collaboration: Knowledge of chat functions, file sharing, and collaborative features within Teams.
• Meetings and Calls: Ability to assist users with scheduling, joining, and managing Teams meetings, as well as troubleshooting audio/video issues and call connectivity.
• Integration with Office 365: Understanding how Teams integrates with other Office 365 apps and services, such as Outlook, OneDrive, and SharePoint.

6.Network connectivity troubleshooting

• Ability to explain networks and connection types and troubleshoot multiple connection types (Home or Corp)
• Knowledge of Virtual Private Networks and how they operate

7.Hardware Support:

• Experience supporting multiple OEM form factors