Claim Analyst

Our story

At Alight, we believe a companys success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.

Our Values:

Champion People be empathetic and help create a place where everyone belongs.

Grow with purpose Be inspired by our higher calling of improving lives.

Be Alight act with integrity, be real and empower others.

Its why were so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

(THE ROLE)

An Analyst (HRO Processing Assistant III) is responsible for ensuring we deliver timely and accurate information to all participants Contribute to build out our operational excellence capabilities to drive process improvements and process documentation also involves in- Knowledge Transfer & Process Set-Up. Should work with the Leads and others to resolve participant issues also responsible for workflow management.

(RESPONSIBILITIES)

• Maintain and consolidates documentation of SOPs/Operating Instructions
• Detail and accuracy in all manual processes and reporting.
• Participation in training sessions, presentations and meetings
• Ensure service accuracy through compliance, PG and SLA’s.
• Ability to navigate, research, and utilize processing guidelines
• Executes Issue/Query/ Workflow Resolution and ensures proper documentation and follow-up takes place.
• Ongoing client delivery of  quality service /audits & First level quality check
• Actively identify, learn, share, apply and disseminate process knowledge, best practices and process improvements.
• Identify, research, and evaluate process issues, thereby suggest enhancements to ensure effective service delivery.
• Occasional extended work hours/weekends to meet deadlines
• Should be cross trained can support Peak (Cross client & group contributions

(REQUIREMENTS)

• Bachelor’s degree in B.Com, B.A, BBA (No Full time MBA/MCA/B Tech/BE/B Ed)
• 4+ years of work experience
• Excellent verbal and written communication skills.
• Ability to understand client administrative environment, workflow management.
• Proficient with Office tools.           
• Can work evening/night shifts as per business requirement

Personal Attributes

• Good analytical, research skills, problem-solving skills are required.
• Logical and efficient, with keen attention to detail.
• Highly self-motivated, directed and should be high on initiative.
• Ability to effectively prioritize and execute tasks.
• Ability to work in a team-oriented, collaborative environment.
• Possess effective troubleshooting skills.
• Possess good learning agility.
• Absence Management knowledge will be an added advantage
• Shows flexibility to adapt to the changing needs of the business
• Be collaborative and foster a positive environment.

Interested Candidates can share resumes at srivalli.kancharlanlss@alight.com