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Engaged Employer

Wipro

Compare

3.7

based on 50.3k Reviews

566 Wipro Jobs

Application Support Director

Wipro Limited

3.7

based on 50.3k Reviews

10-15 years

Noida

Application Support Director

Wipro

posted 19d ago

Job Role Insights

Flexible timing

Key skills for the job

Digital Marketing DevOps AWS Project Management Kubernetes Penetration Testing

+ 13 more

Job Description

Role:Application Support & Product Engineering Director
Location:Gurgaon/Noida

Overview:We are seeking an experienced Engineering Delivery Leader to oversee and manage the successful delivery of large engineering programs, product, and platform support within our organization. The ideal candidate will have a strong background in engineering, project management, and leadership, with a proven track record of delivering high-quality programs and transformation on time and within budget.

Responsibilities

Provide technical leadership and guidance to engineering teams, drawing upon extensive hands-on experience in software engineering and architecture to drive innovation and excellence in software delivery.

Refine implementation of SAFe, Agile and ITIL, ITSM methodologies and lead efforts in advancing ITIL maturity and implementing Site Reliability Principles

Drive transformation of the platform support services by bringing the latest practices in the industry DevSecOps, SRE, AIOPS etc.

Improve distributed systems by studying current practices, design and propose appropriate architecture simplifications

Drawing from hands-on experience, lead complex architectural and design discussions besides creation of detailed delivery plans and successful execution of the same.

Provide Technical leadership in troubleshooting distributed system applications to identify real or potential issues and escalate to appropriate support personnel or third-party vendors.

An advocate focused on providing advanced support and taking care of escalated issue and product expertise to large and complex systems and to largest customers

Provide leadership to a team of 200 + members while developing and implementing strategies to increase customer satisfaction

Recommend controls by identifying problems and creating improved procedures

Participate and lead in the analysis of business processes and procedures to identify opportunities for improved efficiency

Partner with other engineering teams on system stability, upgrades, support tasks, refreshes, test environments and other appropriate concerns around overall system performance impacting the business

Establish procedures and practices within the team to ensure systems can be restored within SLAs in a business recovery situation

Design and collect key system performance metrics for governance and continuous improvement

Provide leadership and direction to a team of engineers, fostering a culture of collaboration, innovation, and continuous improvement.

Requirements

Overall hands-on experience of at least 18+ years with at least 10+ years of leadership experience in Product development, Support / Technical support with excellent analytical and support thinking

Deep hands-on experience in implementation of ITIL, ITSM, SAFe, CI/CD, DevSecOps, Dev and Test Automation and other operational efficiency creation practices

Excellent leadership and managerial skills in leading cross functional teams

A strategic thinker who can encourage innovation and newer ways working, change in order to make team and group/organization more productive and profitable

Excellent problem solving and communication skills

Experience being a subject matter expertise in multiple products

Being able to build successful relationships outside the team with peers and stakeholders

Self-Directed in a fast-paced environment with experience in managing large and mission critical products / platforms / applications.

Technology (Alight IT)

Employment Type: Full Time, Permanent

Read full job description

Prepare for Application Support roles with real interview advice

People are getting interviews at Wipro through

(based on 3.7k Wipro interviews)

Job Portal

Campus Placement

Company Website

Walkin

Referral

Recruitment Consultant

32%

16%

14%

11%

15% candidates got the interview through other sources.

High Confidence

What people at Wipro are saying

4.0

Rating based on 2 Application Support reviews

Anonymous · Technical Support in Airoli

Likes

Learning and work environment is good

Dislikes

No hike in salary

Read 2 reviews

Application Support salary at Wipro

reported by 15 employees

₹1 L/yr - ₹6 L/yr

27% less than the average Application Support Salary in India

View more details

What Wipro employees are saying about work life

based on 50.3k employees

64%

72%

63%

78%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Wipro Noida Office Locations

View all

Noida (2)

Noida Office

Plot no A1 - Sec 3,Noida Noida
201301

Noida Office

A-67, B 64, Sector -57,Noida Noida
201301