IT Cloud Operations Professional

Role Purpose

The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters

Do

1. Instrumental in understanding the requirements and design of the product/ software
2. Develop software solutions by studying information needs, studying systems flow, data usage and work processes
3. Investigating problem areas followed by the software development life cycle
4. Facilitate root cause analysis of the system issues and problem statement
5. Identify ideas to improve system performance and impact availability
6. Analyze client requirements and convert requirements to feasible design
7. Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
8. Conferring with project managers to obtain information on software capabilities

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Lead Software Developer and Project Manager

Regular reporting & updates

Software Developers

For work coordination and support in providing testing solutions

External

Clients

Provide apt solutions and support as per the requirement

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Leveraging Technology - Knowledge of current and upcoming technology along with expertise in programming (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization - Competent
  • Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - Expert
  • Technical knowledge - knowledge of various programming languages, tools, quality management standards and processes - Expert

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert

Applies the competency in all situations and is serves as a guide to others as well.

Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.

• Behavioral Competencies
  • Formulation & Prioritization
  • Innovation
  • Managing Complexity
  • Execution Excellence
  • Passion for Results

Deliver

No.

Performance Parameter

Measure

1. Continuous Integration, Deployment & Monitoring of Software

100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan

2. Quality & CSAT

On-Time Delivery, Manage software, Troubleshoot queries

Customer experience, completion of assigned certifications for skill upgradation

3. MIS & Reporting

100% on time MIS & report generation

Technology (Alight IT)