Senior Engineer - Service Engineering

Job Description Summary In this team as a Sr. Service Engineer plays the role of single point of contact for service engineering deliverables globally, across NPI programs, Install base engineering projects and multiple Post market activities. He is responsible for ensuring on-time delivery of service product features, service verification,
design and development of training content , and service process validation. The position requires communication with all functions in the organization and will be involved in the full life cycle of the product from definition to verification/validation and post market engineering support. All activities relating to enhancing services technology integrating customer data, or
capturing engines/products reliability, availability, maintenance, safety and other performance parameters. Sr. Service Engineer works with the entire cross-functional team to ensure product serviceability, safety, and quality.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description

• Roles responsible for developing Service design concepts based on user needs, and define allocation to subsystems based on refinement of the design concept with SME in subsystems.
• Individuals in these roles perform detailed trade studies to define the specifications for features or components.
• They perform CTQ and requirements flow down, document their designs, and perform challenging verification of their designs.
• In addition, they capture service requirements and ensure that systems, subsystems, or component designs meet those requirements, from install, troubleshooting, repair, to preventive and proactive maintenance.
• They understand the service vision and process and can ensure service goals for a product or business are met.
• Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
• Has knowledge of best practices and how own area integrated with others, is aware of the competition and the factors that differentiate them in the market
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles.
• Uses technical experience and analytical thinking.
• Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Acts as a resource for colleagues with less experience.
• May lead small projects with low risks and resource requirements.
• Explains information; developing skills to bring team members to consensus around topics within field.
• Conveys performance expectations and may handle sensitive issues.

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.

Additional Information