Security Operations Engineer ( SecOps )

Responding to support cases from customers regarding security tool-related issues
Providing timely and effective troubleshooting assistance to resolve customer problems
Documenting support cases and solutions for future reference and knowledge sharing
Communicating with customers in a professional and courteous manner, keeping them updated on the status of their cases
Collaborating with cross-functional teams, including senior engineeers and product managers, to escalate and resolve complex issues
Contributing to the development of knowledge base articles and other support resources
Participating in training sessions and workshops to enhance technical skills and product
knowledge Someone with Flexible to work 24/7 Security Platform Operations and willing to work in shifts.
Knowledge on Splunk, Firewall, and any Security tools along with CloudFlare WAF
Knowledge on Cloud Security
Experience working in a technical support or helpdesk role is preferred Familiarity with enterprise security tools such as SIEM, IDS/IPS, EDR, web application firewall, identity and access management solutions, etc.
Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.)
Proficiency in at least one scripting language (e.g., Python, PowerShell) is a plus.