Document Production Lead

Overview of the role

The successful candidate will be responsible for working closely with the rest of the team on a daily basis, and would be reporting into their Training Manager / Client Manager on their daily deliverable. Job role involves project workflow and global workflow coordination and management. He / she will be an integral link between the DS / PC group and the client (job submitters), on all aspects of communication over telephone / email.

Role summary

• Should have prior experience or good understanding in - job queue monitoring and management - job review and estimation skills of presentations and creative requests - communication with client over email and telephone - capacity management / shift allocation and planning - job allocation to processing members (operators / editors / proof readers) - deadline management which includes managing wait times and turnaround times (TAT) - handled technical queries pertaining to the jobs or MS Office - investigated service failures, issues related to performances - worked on MIS s and reports related to the process handled • Support Operations with other performance metrics like quality of work, efficiency of production • Should have prior experience in interacting with direct clients along with having some exposure to Onsite / Offshore working models • Interaction with clients in terms of understanding the job, assessment of complexity and time negotiations on job to job basis • Performance monitoring and feedback to be provided to the managers • Handled training programs to help build better soft skills, MS office and other technical training Hours of Work • Willingness to work on day & night shifts (9 hours) on a rotation / continuous basis • Flexibility to work on demand as per operational requirements • Adaptable to work on Saturdays and Sundays, or on holidays Educational qualification • Bachelors Degree in any discipline (preferable in Commerce / Arts / Literature.

Skills Required

• 4 - 5 years of relevant work experience • MS Office 2007 / 2010 certification / qualification (preferable) with knowledge of Adobe suite (advantage) • Self starter, proactive & assertive • Presenting skills and MI preparation • Team player and good interpersonal skills • Strong organizing skills with good ability to multi-task • Ability to work under pressure and deliver accurately on time • Excellent command over English language spoken and written