System Administrator

Primary Responsibilities:

• Provisioning Accounts and Infrastructure for Veeam Deployments (Veeam, S3 GUIs, etc.).
• Installing and configuring Veeam Backup and Replication, and other Veeam solutions for customers.
• Troubleshooting Veeam Backup and Replication and other Veeam products.
• Ensuring that sales & customer requests are attended to in a timely manner and follow appropriate procedures.
• Manage multiple onboarding projects, prioritizing work against aggressive timelines.
• Work closely with customer IT teams to ensure proper deployment of services.
• Answering customer queries, arranging onboarding/project dates with partners & clients, communicating with customers pre and post project delivery.

Basic Qualifications:

• 3 5 years of combined experience in backup and business continuity, cloud technologies or as a technician, administrator, engineer, or helpdesk team member e.g., SaaS, IaaS, DRaaS, BaaS.
• Experience with Veeam products and services with a strong focus on Veeam Backup and Replication.
• Strong problem solving and organizational skills, particularly with time management, and attention to detail.
• Self-management skills the ability to manage small projects from start to finish solo.

Preferred Qualifications:

• Professional Certifications e.g., Veaam
• Experience working with work management or ticketing systems e.g., CRM, Salesforce, and Zendesk
• Experience with common virtualization platforms such as: VMware, Hyper-V, and Nutanix Previous hands-on experience in DRaaS, BaaS, IaaS, SaaS