261 WFM Jobs

Role & responsibilities

A Forecasting and Capacity Planning Analyst produces long & short-term

resource plans for frontline agent and seat resources. The analyst acts as the primary

client-facing representative of WFM and serves to unify planning for programs supported in

multiple locations. The analyst will quantify productive resource requirements starting from the

bidding stage to the end of life on an account. Aside from this, they will produce simulations of

resource maximization, operations transition within sites/geographies and provide

recommendations on how to improve the accounts resources.

Registration Link: https://forms.gle/ySthbBY3FnKTNkoj9

Preferred candidate profile

- Any Engineering Graduate

- Excellent Communication Skills

- Basic Excel skills

- Comfortable working in Night Shifts

Perks and benefits

- Cab Facility

- Working Mode: 5 Days/Week