Customer Care Specialist

westshorebpo is looking for Customer Care Specialist to join our dynamic team and embark on a rewarding career journey 1. Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
2. Resolve customer complaints and issues in a timely and effective manner.
3. Identify and escalate issues to management as needed.
4. Maintain accurate records of customer interactions and transactions in the company's database.
Requirements:
1. Strong customer service orientation with a passion for helping people.
2. Excellent verbal and written communication skills.
3. Strong problem-solving skills and the ability to think critically.
4. Proficient in Microsoft Office and familiar with customer relationship management (CRM) software.