Process Trainer

Job Description:

We are looking for exceptional candidates with passion & commitment to join our WeRize team. The ideal candidate will be responsible for all aspects of the training from Hire to Retire which includes conducting & facilitating the required training as per the business needs.

Responsibilities:

• Responsible for delivering training to various teams in-person, virtually, or through e-learning on best practices, policies, procedures, and other processes and tools.
• Collection strategies and techniques, - Customer engagement and communication
• Payment processing and reconciliation, - Compliance and regulatory requirement.
• Accountable for creating all process & product SOPs including the training materials.
• To design effective engaging training programs to cater to the business requirements.
• Reviewing, updating and version controlling on SOP.
• Work closely with the operations functions to achieve organizational goals.
• Responsible for team member development & talent management.
• Provides mentoring, training and assistance to new and existing team members.
• Assists in the creation and implementation of departmental procedures.
• Compiles, analyzes and reports volumes and productivity to the management.
• Contribute to continuous improvement activity within your team
• Strong understanding of field collections, including:

-Collection strategies and techniques,

- Customer engagement and communication

- Payment processing and reconciliation,

- Compliance and regulatory requirements

Requirements:

• Effective communication, Interpersonal skills, confident speaking skills and ability to deal with diverse groups of people.
• Instructional Design experience.
• Must be able to effectively communicate and deal with stakeholders.
• Must demonstrate the ability to work independently & drive business objectives in a rapidly changing environment.
• Comfortable with multitask, prioritization and time management.
• Fluency in Hindi, English and any one south language (reading, writing, and speaking)
• Ability to travel extensively across India, as and when required, to conduct field training and support Field Collection teams.

Qualification/Eligibility :

• A minimum of 2 years previous experience as a trainer, , or related position in financial services or loan operations.
• Organizational agility ability to flex and adjust to meet changing business needs (variable shift patterns, timelines etc.)
• High proficiency in facilitation and instruction using various training delivery methodologies, understanding of basic virtual training tools is preferred.
• Loan operations experience preferred with knowledge of industry and regulatory requirements.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).