Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Welspun Living Limited Team. If you also belong to the team, you can get access from here

Welspun Living Limited Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

13 Welspun Living Limited Jobs

Welspun GCC - Technical Support Lead Engineer - Troubleshooting (13-15 yrs)

13-15 years

Welspun GCC - Technical Support Lead Engineer - Troubleshooting (13-15 yrs)

Welspun Living Limited

posted 2mon ago

Job Role Insights

Fixed timing

Key skills for the job

Job Description

Responsibilities ff Tech Support I :


- Lead and manage a team of technical support professionals, ensuring they deliver high-quality customer service and technical support.

- Troubleshoot and resolve complex software, hardware, and networking issues.

- Utilize support tools, ticketing systems, and remote diagnostics to manage and track issues.

- Collaborate with development teams to provide technical feedback and drive continuous improvement.

- Manage the CRM platform to ensure all customer interactions are tracked and managed effectively.

- Implement ITIL processes or other best practices in service management to improve efficiency and effectiveness of the technical support team.

- Handle change management processes, ensuring all changes are properly documented and communicated to the team.

- Develop and implement strategies for improving team performance and customer satisfaction.

- Provide critical thinking and problem-solving skills to address complex technical issues.

- Conduct regular team meetings to discuss ongoing issues, updates, and team performance.

- Provide training and mentorship to team members to enhance their technical skills and customer service abilities.

- The Tech support Lead will play a crucial role in maintaining the high-quality technical support our customers expect, and driving continuous improvement within the team.

Functional Competencies :

- Troubleshooting and Resolving Issues : The candidate should have a strong ability to diagnose and fix software, hardware, and networking issues. This involves understanding the problem, identifying the root cause, and implementing a solution.


- Understanding of Support Tools : The candidate should be proficient in using support tools such as ticketing systems and remote diagnostics. These tools are essential for managing and resolving customer issues.

- Collaboration with Development Teams : The candidate should be able to work closely with development teams, providing them with technical feedback to help improve the product.

- Familiarity with ITIL Processes : The candidate should have a good understanding of ITIL processes or other best practices in service management. This knowledge is crucial for ensuring that the technical support team operates efficiently and effectively.


Functional Areas: Software/Testing/Networking

Read full job description

Prepare for Technical Support Lead roles with real interview advice

What people at Welspun Living Limited are saying

What Welspun Living Limited employees are saying about work life

based on 1.3k employees
55%
63%
51%
96%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Welspun Living Limited Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Health Insurance
Job Training
Soft Skill Training
Free Transport
Education Assistance
Cafeteria +6 more
View more benefits

Compare Welspun Living Limited with

Tata Steel

4.1
Compare

JSW Steel

3.9
Compare

Reliance Industries

4.0
Compare

Aditya Birla Group

4.1
Compare

TCS

3.7
Compare

Infosys

3.6
Compare

Hindustan Unilever

4.2
Compare

Bharti Airtel

4.0
Compare

State Bank of India

3.8
Compare

ICICI Bank

4.0
Compare

Aditya Birla Fashion and Retail

4.1
Compare

Shahi Exports

4.0
Compare

Raymond Lifestyle Limited

4.1
Compare

Trident Group

3.6
Compare

Arvind Group

4.0
Compare

Bata

3.7
Compare

Vardhman Fabrics

4.0
Compare

Page Industries

4.2
Compare

Alok Industries

3.7
Compare

H&M

3.9
Compare

Similar Jobs for you

Cloud Engineer at Welspun GCC

6-15 Yrs

₹ 18-40 LPA

Technical Support Lead at TraceLink

8-14 Yrs

₹ 20-30 LPA

Application Support Engineer at AgileEngine

10-13 Yrs

₹ 30-36 LPA

Application Support Engineer at Ventura Securities Ltd.

5-15 Yrs

₹ 15-30 LPA

Technical Lead at Scaling Theory Technologies Pvt Ltd

8-13 Yrs

₹ 20-40 LPA

CRM Developer at Pro Integrate Consulting

13-15 Yrs

₹ 35-45 LPA

Technical Lead at eNoah iSolutions Pvt Ltd

10-13 Yrs

₹ 20-35 LPA

Technical Lead at Scaling Theory

8-13 Yrs

₹ 24-30 LPA

Senior Technical Architect at VOLANTE TECHNOLOGIES INDIA PRIVATE LIMITED

13-15 Yrs

₹ 45-50 LPA

Technical Lead at Pylon Management Consulting

8-13 Yrs

₹ 25-40 LPA

Welspun Living Limited Mumbai Office Location

View all
Mumbai, Maharashtra Office
Headquarter
Welspun House, 7th Floor, Kamala Mill Compound, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra 400013, IN Mumbai, Maharashtra
400013

Recently Viewed

PHOTOS

Biba Apparels

No Photos

JOBS

Shahi Exports

No Jobs

JOBS

Biba Apparels

No Jobs

PHOTOS

Welspun Living Limited

No Photos

REVIEWS

Pantaloons

No Reviews

DESIGNATION

JOBS

Jaipur Rugs

No Jobs

COMPANY BENEFITS

H&M

No Benefits

SALARIES

H&M

No Salaries

SALARIES

PUMA

No Salaries

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent