Store Manager

Key Responsibilities:

Sales & Profitability:

• Boost sales through cross-selling and up-selling.
• Meet Profit & Loss (P&L) targets and ensure BBB & Amore success.
• Improve margins with local purchases and discount control.

Customer Experience:

• Maintain high Customer Satisfaction (CSAT v2.0).
• Ensure on-time delivery.
• Engage inactive and chronic customers through calls.

Operations:

• Control operational expenses (OPEX).
• Maintain store hygiene and cleanliness.
• Prevent losses with shrinkage control.
• Manage petty cash, imprest cash, and shift variance.
• Ensure a pleasant shopping experience with in-store music.

Team Management:

• Train and develop the store team.
• Use both classical and new training approaches.
• Reduce staff attrition by creating a positive work culture.
• Plan for future leadership with succession planning (MP Succession).

Qualifications & Skills:

• Bachelors degree in Business, Retail, or related field.
• 3-5 years of retail management experience.
• Strong leadership and problem-solving skills.
• Experience in P&L management and sales techniques.
• Proficiency in MS Office and retail software.

Preferred:

• Experience in customer engagement and store operations.