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WebEx

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4.7

based on 20 Reviews

93 WebEx Jobs

Technical Consulting Engineer

WebEx Communications India (P) Ltd.

4.7

based on 20 Reviews

3-10 years

Hyderabad / Secunderabad

1 vacancy

Technical Consulting Engineer

WebEx

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Python Consulting SQL Cisco Linux Administration Database Administration

+ 3 more

Job Description

The ideal candidate should have meaningful technical proficiency with a minimum of 3 years of experience, possessing expertise in cloud environments (AWS and Azure), Linux server management, scripting (Python), database administration, and various DevOps tools and technologies, along with a strong understanding of Kubernetes and containerized applications.

Experience with providing technical support and troubleshooting for cloud-based infrastructures in AWS and Azure environments.
Hands-on management and maintenance of Linux servers and applications, ensuring their reliability, security, and performance.
Knowledge in developing and maintaining scripts in Python to automate tasks and streamline processes.
Experience handling MySQL and MongoDB databases, encompassing querying, analysis, and optimizing performance.
Expertise in applying the ELK stack (Elasticsearch, Logstash, Kibana) for log management, analysis, and visualization.
Proficiency in maintaining Kafka messaging services for real-time data processing and stream processing.
Hands-on configuration and fix of messaging and networking protocols, including DNS, SMTP, SMPP, and others as needed.
Collaboration with development teams to integrate applications and streamline code management using tools like Jenkins and GitHub.
Proficiency in Kubernetes, including administration, deployment, troubleshooting, security best practices, and monitoring and logging tools like Prometheus, Grafana, and Fluentd.
Providing additional support and expertise on SMS, RCS, and MMS channel protocols as needed.

Note: Requirement to work in rotational shifts to ensure comprehensive support coverage.

What Youll Do:

As a Technical Support Engineer, your role will focus on maintaining existing IT systems, applications, and software, requiring proactive problem-solving abilities, excellent communication and interpersonal skills, and a commitment to delivering exceptional technical support to our clients.
Responsible for the day-to-day maintenance of application systems in operation, including identifying and resolving application issues and addressing customer concerns, with the primary aim of ensuring seamless operation of the application or platform.
Conduct root cause analysis for technical issues, communicate findings to management, and manage client relationships in collaboration with Infrastructure/Service Support team members.
Leverage expertise in cloud technologies, particularly AWS and Azure, to optimize system performance, scalability, and reliability.
Deploy regular code updates across all environments (Dev/QA/Staging) ensuring smooth transition and minimal downtime.
Understand client business needs and prioritize tasks accordingly to meet business objectives.
Diagnose problems, issues, and defects, and effectively communicate with customers to guide them through setup and usage of platform features and APIs.
Delegate issues to downstream teams for deeper investigation when necessary, and coordinate with development teams to seek and devise solutions.
Maintain documentation and playbooks related to support and system operations to ensure knowledge sharing and continuity.
Coach and mentor less experienced team members, acting as a domain specialist to share knowledge and best practices.
Work in a Change Management and Ticketing environment (e.g., JIRA, ServiceNow) to efficiently manage tasks and track progress.
Proactively identify improvements as part of business as usual (BAU) work to address recurring issues, close monitoring gaps, and automate or reduce manual work.
Demonstrated ability to collaborate effectively with cross-functional teams, including IT, SRE, and DevOps, to achieve common objectives and ensure seamless platform management and operations.
Maintain a strong commitment to continuous learning and staying updated with emerging technologies and industry trends