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Quality Specialist III
Watson Pharama
posted 18hr ago
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Job Description
Find a Career With Purpose at Teva
Who we are
How you ll spend your day
Your experience and qualifications
Reports To
Already Working @TEVA?
Teva s Equal Employment Opportunity Commitment
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Select how often (in days) to receive an alert: Quality Specialist III Date: Dec 20, 2024
Location:
Bangalore, India, 560064
Company: Teva Pharmaceuticals
Job Id: 59849
Who we are
How you ll spend your day
- Complaint Processing:
- Performs the functions associated with receiving, trending, logging and coordinating the return of the Samples for product quality related Complaints. This includes complaints received via phone, email, and internet. Utilize knowledge and experience from processing of live complaint calls to lead by example.
- Assists QAS Intake team management in handling of QAS Intake team activities :
- Serves as a Subject Matter Expert on all In-Take Team complaint processes and scenarios and assists QAS employees to ensure compliance with Quality Assurance Services Standard Operating Procedures and Work Instructions. Collaborate with QAS Daily review team and/or closing team to discuss and calibrate on varying views on how records should be handled.
- Responsible for handling High Profile complaints. Conduct a day end review to ensure that proper justification is provided for and documented in all High Profile complaints.
- Participate and contribute to the continuous improvement activities of the QAS group:
- Participate in the continuous improvement of the QAS Group to drive operational excellence by performing a variety of tasks and projects to increase compliance, efficiencies and effectiveness of actions within the Group. Tasks and Projects may include but are not limited to:
- Support audits and inspections of QAS group
- Provide data related to product complaints, volumes, Deviation reports as required
- Identify automation and defect proofing opportunities and highlight the same to QAS management via business cases, quantifiable data.
- voice process (Incoming and outgoing calls to various customers of Teva)
Your experience and qualifications
- 1 to 4 years of experience with Bachelors of Science Degree in a scientific field preferably, Pharmacy, Chemistry, Micro-Biology, Chemical Engineering
- Shift: Night Shift (6 PM to 3 AM)
- Hybrid Working (3 Days working from office and 2 days working from home)
Reports To
Senior Manager Commercial Quality
Already Working @TEVA?
The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.
Teva s Equal Employment Opportunity Commitment
Employment Type: Full Time, Permanent
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Strict timing
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Within city
Day Shift
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