Warehouse Manager

Role & responsibilities

• Oversee the day-to-day operations of a large-scale ecommerce fulfilment centre.
• Manage and optimize inbound processes, ensuring timely receipt and accurate verification of incoming shipments.
• Streamline outbound operations, including order picking, packing, and shipping, to meet customer delivery expectations.
• Implement efficient inventory management practices, conducting regular audits, cycle counts, and reconciliations.
• Monitor and maintain warehouse cleanliness, organization, and safety standards.
• Analyze existing warehouse processes to identify areas for improvement, efficiency gains, and cost savings.
• Design and implement new processes to enhance productivity, accuracy, and customer satisfaction.
• Collaborate with cross-functional teams to integrate process improvements across the organization.
• Monitor key performance indicators (KPIs) and metrics to track progress and drive continuous improvement initiatives.
• Utilize data analysis tools and techniques to identify performance gaps and areas of improvement within warehouse operations.
• Generate regular reports and presentations to communicate findings and recommendations to senior management.
• Develop and implement strategies to increase productivity, reduce errors, and optimize resource allocation.
• Utilize technology and automation solutions to streamline operations and enhance overall efficiency.
• Lead a diverse team of warehouse associates, including supervisors, pickers, packers, and inventory controllers.
• Set clear performance expectations, provide coaching and training, and promote a culture of accountability and continuous learning.

Preferred candidate profile

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. A master's degree is a plus.
• Proven experience of 5+ years in leading and managing warehouse operations of 5,000+ square feet, preferably in the pharma ecommerce industry.
• Demonstrated expertise in process analysis, design, and continuous improvement methodologies (e.g., Lean, Six Sigma).
• Proficiency in data analysis tools, such as Excel, SQL, or data visualization software, for driving data-driven decision-making.
• Excellent communication and interpersonal skills with strong organizational and problem- solving abilities, with a focus on achieving operational excellence.