Dealer Management Executive

Role & Responsibility: - Following is the Scope of the Manpower for DMS Application:-

1. Self-Learning of the various elements and stages of the Joy Connect (WW - DMS) with thorough understanding and helping the internal teams (Sales, Service, Spares and CRM), Dealer Channel Partners Owners and Staff and DMS Team for Understanding, usage and application of the Joy Connect DMS.

2. Complete Data & Information Transfer from Dealer Channel Partners to DMS Application.

3. Helping the CFT Teams for Go Live at the Identified Dealers in All India.

4. Management and Application of the

5. Master Data and Master Templates of the Organization and Dealer Channel Partners.

6. Handholding of the Various Team Internal and External.

7. UAT – User Acceptance Test at the specified levels and teams

8. Online Support and Guidance to Various Team – Internal and External.

9. Usage of the Training Content (Video and PPTs) for DMS – Handholding, Roll Out and Activation for Various Teams – Internal and External.

10. Monitoring of the Go Live Activity, Identification of the GAPs, Interaction with DMS Team, Resolution from DMS Team and again taking forward with the various Teams – Internal and External.

11. Preparation of Calendar for the Joy Connect Rollout Plan for All India

12. Monitoring of the All India - Roll Out Activity, Identification of the GAPs, Interaction with DMS Team, Resolution from DMS Team and again taking forward with the various Teams – Internal and External.

Job Description :- Following are Job Description Requirements of the Joy Connect Team

Members.

1. Member should be well versed with Computer Applications (Specially Usage and Application of Excel.

2. Excellent Communication Skills: Member need to have strong verbal and written communication skills. They should be able to express themselves clearly, listen actively to customers, and respond appropriately to their inquiries and concerns.

3. Empathy and Patience: Dealing with customers can sometimes be challenging, especially when they are upset or frustrated. Member should be empathetic towards customers' concerns and patient in handling difficult situations.

4. Product Knowledge: DMS Member should have a thorough understanding of the Joy Connect DMS. They should be able to provide accurate information to customers and address any questions or issues they may have.

5. Problem-Solving Skills: DMS Member need to be effective problem solvers. They should be able to quickly identify issues, assess the situation, and come up with appropriate solutions to resolve customer complaints or inquiries.

6. Time Management Skills: In a fast-paced environment, DMS Member often have to handle multiple inquiries simultaneously. It's essential for them to manage their time effectively and prioritize tasks to ensure timely responses to customers.

7. Positive Attitude and Professionalism: A positive attitude can go a long way in creating a pleasant customer experience. DMS Member should maintain a friendly and professional decorum, even in challenging situations.

8. Adaptability and Flexibility: DMS Member should be adaptable to changes in procedures, policies, or customer needs. They should be flexible in their approach and willing to learn new techniques or tools to improve customer service.

9. Technical Proficiency: Depending on the nature of the business, DMS Member may need to use various software, to effectively manage customer interactions and data.

10. Attention to Detail: Member need to pay close attention to detail when documenting customer interactions, recording the incidents.