TECHNOLOGY SERVICES ENGINEER III

Automation (Applicable for L1, L2 and L3):
Requires knowledge of:
Automation tools and technologies; Scripting languages.
To automate repetitive tasks by using automation tools. Assist in the identification of repetitive tasks that can be automated. Issue Resolution (Applicable for L1, L2 and L3):
Requires knowledge of:
Issue resolution techniques; Escalation scale parameters.
To analyze and prioritizes issues under moderate supervision for projects of moderate complexity. Independently identify and evaluates possible and feasible solutions to issues raised. Evaluate available options to resolve issues raised for projects of moderate complexity.
Incident Management (Applicable for L1, L2 and L3):
Requires knowledge of:
Incident management tools; Process SLA documentation.
To investigate and diagnose incidents to restore a failed information technology service as quickly as possible and within specified SLAs. Document troubleshooting steps and service restoration details for knowledge management. Liaison between Information Technology stakeholders and external support to resolve escalated incidents and ensure timely closures. Record and classify received incidents and undertakes immediate corrective actions for moderate-complexity queries under moderate supervision.
Configuration Management (Applicable for L1, L2 and L3):
Requires knowledge of:
Configuration management tools and processes; Configuration and release management in environment(s).
To update data from all sources as needed and when configuration changes are deployed. Conduct analysis for simple configuration changes.
Network Operations (Applicable for L2):
Requires knowledge of:
Network monitoring and alerting tools; Monitoring metrics and key performance indicators (for example, availability, mean time between failure, mean time to recover); Service level indicators (for example, request latency, availability, error rate).
To monitor network performance and highlight areas for further review to optimize network performance. Suggest metrics to monitor network performance effectively. Monitor current performance data to ensure adherence to defined SLOs for multiple network applications/systems. Determine thresholds for monitoring metrics and triggers alerts based on thresholds.
Code Development and Testing (Applicable for L2 and L3):
Requires knowledge of:
Coding languages (for example, SQL, Java, C++, Python); Testing methods (for example, static, dynamic, software composition analysis, manual penetration testing); Business and domain understanding.
To write code to develop a required solution and application features by determining the appropriate programming language and leveraging business, technical, and data requirements. Create test cases to review and validate a proposed solution design. Create proofs of concept. Test code using the appropriate testing approach. Deploy software to production servers. Contribute code documentation, maintain playbooks, and provide timely progress updates.
Requirement And Scoping Analysis (Applicable for L2 and L3):
Requires knowledge of:
Traceability matrix; Risk analysis methodologies; Cost analysis; Business objectives; Classification of requirements; User stories.
To explore relevant products/solutions from an existing repertoire that can address business/technical needs. Assess gaps/updates/modifications between customer/business expectations and existing product/solutions (in case of agile methodology, for the iteration). Classify requirements into applicable types (for example, functional/non-functional, derived/imposed/emergent). Anticipate solution risks/issues during requirements-gathering phases, informs relevant stakeholders, and recommend corrective actions. Contribute to the creation of user stories for a component/application/complex.
DevOps Orientation (Applicable for L2 and L3):
Requires knowledge of:
Different operating systems; Software maintenance tools and techniques; Application monitoring tools and techniques; Debugging tools; Mock screens; Pseudocodes; Reverse engineering; Traceability matrix; System performance, security, and integration; Data migration and accessibility; Design methodologies.
To conduct complex maintenance procedures for application. Monitor and evaluate the performance of an application by tracking and analyzing appropriate metrics. Perform maintenance (corrective, adaptive, perfective) and re-engineering activities. Analyze application logs, maintenance activity data, and performance data and provides analysis. Evaluate change requests to identify those which are valid and feasible.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

Leadership Expectations

Respect for the Individual: Demonstrates and encourages respect for all; builds a high-performing, diverse team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and equitable experiences where associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all; identifies, attracts, and retains the best, diverse team members.

Respect for the Individual: Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer/member and company; and regularly recognizes others contributions and accomplishments.

Respect for the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.

Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Acts with Integrity: Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.

Acts with Integrity: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Service to the Customer/Member: Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members.

Service to the Customer/Member: Adopts a holistic perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans and shaping the team s strategy.

Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Strive for Excellence: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

About Walmart Global Tech

Flexible, hybrid work:
We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.

Benefits:
Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer: