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Technical Support Executive
Walkover Web Solutions
posted 27d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Working in the team of Technical Support Associates and performing well.
- Research and identify solutions to software queries.
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email, or chat, until theyve solved a technical/non-technical query
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate solutions
- Ensure all issues are properly logged
- Prioritize and manage several open querries at one time
- Prepare accurate and timely reports for yourself and team.
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
Employment Type: Full Time, Permanent
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People are getting interviews at Walkover Web Solutions through
People are getting interviews through
(based on 7 Walkover Web Solutions interviews)
Walkin
Referral
Campus Placement
Company Website
58%
14%
14%
14%
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Walkover Web Solutions are saying
Technical Support Executive salary at Walkover Web Solutions
reported by
5
employees
with 1-3
years exp.
₹3.6
L/yr - ₹4.6
L/yr
14%
more
than the average Technical Support Executive Salary in India
View more details
What Walkover Web Solutions employees are saying about work life
based on 54 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Walkover Web Solutions Benefits
View more benefits
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