Service Trainer

Role & responsibilities

Job Title
Service / Sales Trainer

Function
Training, Coaching, Audits

Sub-Function
Class Room Training, On the Job Training

Qualification

B.E / B .Tech (Preferred Automobile / Mechanical)
Job Designation
Service Drona
Regional/ Corporate
Corporate

Position Summary

Conduct Automobile Service Process Training
Conduct Automobile Service Process Audit
Conduct Class Room Training, On the Job Training & Coaching
Help Improve PSF scores (Post Sales Feedback) & CSI (Customer Satisfaction Index) scores
Help improve Dealer Service Processes & ensure efficiency
Responsible for handling approx. 30-35 Workshops
Travel across locations (20 -22 days)
Compile and Present Reports & Support HOD
Ensure that all the manpower at a given location is trained

Key Responsibilities

Conduct Class Room Training
Conducting on-the-job training
Conducting Coaching
Preparing Reports
Presentations
Critical Behavioral Competencies Required
Building Effective Teams
Interpersonal Effectiveness
Customer Focus
People Development
Drive For Results
Taking Ownership
Functional Excellence
Timely Decision Making
Withstanding Pressure

Preferred candidate profile

Perks and benefits