Wagnistrip - Travel Sales Consultant (1-7 yrs)

A Travel Sales Consultant is responsible for helping clients plan and book travel arrangements, offering expert advice on destinations, accommodations, transportation, and activities. Their main goal is to ensure that customers have a smooth and enjoyable travel experience. Here's a typical job description for a Travel Sales Consultant:

Key Responsibilities :

Consulting with Clients : Engage with customers to understand their travel needs, preferences, and budget. Provide personalized travel solutions tailored to each individual.

Providing Travel Recommendations : Offer advice on destinations, travel itineraries, accommodations, and activities, ensuring the recommendations align with client preferences.

Booking Travel Arrangements : Book flights, hotels, car rentals, tours, and other travel services, ensuring all arrangements are correctly made and confirmed.

Up-selling and Cross-selling : Suggest additional travel products, such as insurance, excursions, and upgrades to enhance the travel experience and increase sales.

Staying Updated on Travel Trends : Keep up-to-date with industry trends, new destinations, airline and hotel promotions, and travel regulations.

Handling Customer Inquiries : Answer customer questions about travel policies, destinations, visa requirements, and provide solutions to any problems that arise during the booking process.

Processing Payments : Handle payment transactions and ensure all financial details are accurate, including invoicing clients for the services provided.

Managing Customer Relationships : Build and maintain strong relationships with clients to encourage repeat business and referrals.

Maintaining Records : Keep accurate records of client interactions, bookings, and payments in the company's system.

Providing After-Sales Support : Assist clients during their trip if any issues arise, such as cancellations, changes in plans, or emergency situations.