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742 W Goa Jobs

Guest Service Associate - Front Office

0-2 years

Pune

1 vacancy

Guest Service Associate - Front Office

W Goa

posted 18d ago

Job Role Insights

Flexible timing

Job Description

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests personal checks and travelers checks.
Count bank at the beginning and end of shift.
Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None

Employment Type: Full Time, Permanent

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What people at W Goa are saying

Guest Service Associate salary at W Goa

reported by 2 employees with 3-4 years exp.
₹1.4 L/yr - ₹1.7 L/yr
29% less than the average Guest Service Associate Salary in India
View more details

What W Goa employees are saying about work life

based on 37 employees
54%
54%
71%
62%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

W Goa Benefits

Cafeteria
Free Food
Free Transport
Soft Skill Training
Job Training
Gymnasium +6 more
View more benefits

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