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14 VWR International Jobs

Associate - Customer Services NA

1-4 years

₹ 3.5 - 4.1202L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Coimbatore

1 vacancy

Associate - Customer Services NA

VWR International

posted 9hr ago

Job Description

Education Undergraduate, Graduate, Diploma or Equivalent Work Experience required
Experience 0-8 years of Customer Service experience preferred
Preferred Qualification
  • Must demonstrate working knowledge of personal computer applications, such as Microsoft Word, Excel, Access and Outlook
  • Excellent customer service skills (friendly, courteous and helpful)
  • Excellent communication skills (grammar, voice, diction)
  • Strong customer orientation
  • Ability to evaluate customer needs, and respond with appropriate action/delivery
How you will thrive and create an impact
  • Primary contact with customers by email/fax/chat/phone concerning orders, returns, shipments and products
  • Receive and enter phone, fax, email and chat orders
  • Call/Email customers when necessary to advise shipments delay and/or information necessary to process orders
  • Make changes to or cancel orders/backorders and notify customers as required
  • Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.)
  • Initiate file maintenance for corrections to customer file
  • Complete/route appropriate internal documentation to initiate processes to fulfill customer order(s)
  • Manage order entry database as required to satisfy customer requestsGenerate reports from database as per business needs
  • Work closely with internal departments and/or manufacturer to assure commitment to customer is met in a timely manner
  • Solicit sale of new or additional services
  • Handle irate customers in a professional manner
  • Obtain customer feedback information and provide timely feedback to company regarding service failures or customer concerns
  • Initiating shipment tracers with carriers
  • Performs other duties as assigned
Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classificationThey are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this positionAvantor is proud to be an equal opportunity employer
Why Avantor
Dare to go further in your career Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science



The work we do changes peoples lives for the better It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisleIt enables medical devices that help a little boy hear his moms voice for the first timeOutcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor



We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and successAt Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world Apply today!
EEO Statement
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal ContractorWe do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact informationRequests for accommodation will be considered on a case-by-case basisPlease note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address
3rd party non-solicitation policy
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditionsAvantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation
"

Employment Type: Full Time, Permanent

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Prepare for Customer Service Associate roles with real interview advice

People are getting interviews at VWR International through

(based on 7 VWR International interviews)
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42%
29%
29%
Moderate Confidence
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Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

What people at VWR International are saying

3.2
 Rating based on 6 Customer Service Associate reviews

Likes

Good one

Dislikes

Nothing to inform

Read 6 reviews

Customer Service Associate salary at VWR International

reported by 21 employees with 1-8 years exp.
₹2.1 L/yr - ₹4.5 L/yr
28% more than the average Customer Service Associate Salary in India
View more details

What VWR International employees are saying about work life

based on 144 employees
56%
93%
87%
53%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

VWR International Benefits

Free Transport
Team Outings
Cafeteria
Health Insurance
Job Training
Work From Home +6 more
View more benefits

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