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Vuram Technology

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4.2

based on 9 Reviews

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76 Vuram Technology Jobs

RingCentral / Genesys Cloud / Nice CXOne / AWS Connect Professional

Vuram Technology Solutions Pvt Ltd

 · 

4.2

 based on 9 Reviews

2-7 years

Mumbai

1 vacancy

RingCentral / Genesys Cloud / Nice CXOne / AWS Connect Professional

Vuram Technology

posted 6d ago

Job Role Insights

Flexible timing

Key skills for the job

Salesforce Computer Networking Telecom CRM IVR Testing Cisco VoIP

+ 4 more

Job Description

Call flow creation and management, Script creation
Deliver IVR related Change Request/Service Request/Incidents and troubleshooting
Recording configuration and management
Voice mail set up and configuration
Setup in the application for queues, routing, SLAs
Skill-based auto-routing
2nd level of troubleshooting.
Troubleshoot and resolve complex technical issues related to the telecom systems, including voice quality, connectivity, and integration problems.
Work/Troubleshoot all inbound interactions (Chat, email, Call) from customers.
Timely handoff (escalation) of cases that require technical assistance to NOC etc.
Manage his backlog efficiently, with a focus on customer satisfaction and first call resolution.
Other team player activities like contributing to KB, notifying/discuss on any process improvement or best practices, Sharing/upgrading tech, and product expertise.
Support of the various Voice Platforms like RingCentral Webinars (Townhalls),
Avaya S8300 (On-Prem) CN-SH,
Avaya S8500 (On-Prem) CN-GZ,
Digital Phone System by ChugHwa Telecom (On-Prem) TW,
Babble (Sesui) (Cloud-based) UK etc.
 
Qualifications
1 to 3 Years of Experienced Graduate
Additional information
 
Expectations
2 to 7 Years of experience in VoIP & Basic Networking
Desirable Knowledge of protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebTV.
Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.
Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management
Qualifications
Diploma/Graduate

Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Vuram Technology through

(based on 1 Vuram Technology interview)
Campus Placement
100%
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Low Confidence means the data is based on a small number of responses received from the candidates.

What people at Vuram Technology are saying

What Vuram Technology employees are saying about work life

based on 9 employees
88%
100%
100%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Vuram Technology Benefits

Team Outings
Work From Home
Soft Skill Training
Health Insurance
Job Training
Free Transport +6 more
View more benefits

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