Add office photos
All Filters
89 Vuram Technology Jobs
Deputy Manager - Operations
Vuram Technology
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Functional knowledge First point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficiencies
Collections: Voice calling Dispute Management Customers account Reconciliation
Cash Application Cash Application Account reconciliation Dispute Management Voice Calling (not mandatory) Dr and Cr clarity Basic accounting knowledge SAP knowledge preferred Process improvement methodology: Has process improvement acumen.
Account Management: Knows the counterparts at client side and maintains a supportive and professional relationship with them Maintains a communication channel to report regular issues and highlight the exceptions
Customer Orientation Ability to understand client expectations and requirements Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution
Ability to maintain relationships with relevant line manager / counterparts / Stakeholders
Transition Management: Prior Transition experience is preferred.
Customer Orientation: Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly responds to any changes, alterations, customer requests and escalates as required Solution oriented, effective communication with customers on issues raised, findings and proposed resolution.
Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues
Accountability: Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these Collaboration Teamwork
Understands and works towards the common goals of the organization rather than getting confined to own silo
Resolves conflicts at his / her level; escalates if required.
Displays good collaborative spirit
Does not resist change management
Addresses problems and finds solutions by working within and between WNS teams, including consultation with and/or escalation to other towers when required.
Analytical Thinking Problem Solving: Identifies anomalies, errors, and aberrations in output
dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions
Proposes and supports implementation of process improvements
Communication skills Participates actively in team meetings; articulates thoughts clearly
Listens with attention and builds own understanding
Demonstrates requisite verbal and written communication skills
B.Com, With B2 Language Certification in French.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Deputy Manager Operations roles with real interview advice
People are getting interviews at Vuram Technology through
People are getting interviews through
(based on 1 Vuram Technology interview)
Campus Placement
100%
Low
Confidence
?
Low Confidence means the data is based on a small number of responses received from the candidates.
What people at Vuram Technology are saying
What Vuram Technology employees are saying about work life
based on 9 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Vuram Technology Benefits
Team Outings 
Work From Home 
Soft Skill Training 
Health Insurance 
Job Training 
Compare Vuram Technology with
Infosys
Compare
TCS
Compare
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
LTIMindtree
Compare
Mphasis
Compare
Persistent Systems
Compare
Hexaware Technologies
Compare
State Street Syntel
Compare
Nokia Networks
Compare
Sterling & Wilson
Compare
AXA Business Services
Compare
Chegg
Compare
CMA CGM
Compare
Sheenlac Paints
Compare
NIIT
Compare
Hero Motors Company
Compare
Collabera Technologies
Compare
FastInfo
Compare
Similar Jobs for you
Deputy Manager, MS Dynamics CRM 365, technical, CRM L2 / L3 Support
5-10 Yrs
Mumbai
Active Directory, Vmware, DNS, DHCP, Server Management Professional
8-12 Yrs
Mumbai
Senior Program Analyst - IT, .NET MVC Developer
1-3 Yrs
Mumbai, Nashik, Hyderabad / Secunderabad +4 more
Associate - Operations
0-3 Yrs
Mumbai, Nashik, Hyderabad / Secunderabad +4 more
Share an Interview