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vSplash Techlabs

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2.5

based on 99 Reviews

14 vSplash Techlabs Jobs

Manager - Website Operations

vSplash Techlabs, Inc

2.5

based on 99 Reviews

6-10 years

Hyderabad / Secunderabad

1 vacancy

Manager - Website Operations

vSplash Techlabs

posted 10d ago

Job Role Insights

Fixed timing

Key skills for the job

Automation Testing Project Management Operations Recruitment Analytical Chemistry Client Management

+ 4 more

Job Description

Job Title: Manager Operations

Location: Hyderabad
Experience: 6-10 years in Operations Management
Industry: Online/Web Production & Website Development

Job Summary:

As a Manager - Operations , you will be responsible for maintaining SLAs, ensuring operational efficiency while maintaining high-quality output under stringent deadlines. You will oversee large-scale website production operations, drive SLA adherence, and collaborate with global clients, particularly in the US. You should have strong analytical, leadership, and communication skills and be proficient in Excel/Google Sheets/presentations for data-driven decision-making.

Key Responsibilities:

Operations & Team Management:
- Lead and manage a team of 50-100 members to achieve operational goals.
- Ensure error-free and timely execution of projects, meeting SLAs without compromising quality.
- Optimize processes, adopt efficient strategies , and drive continuous improvements.
Client & Stakeholder Management:
- Work closely with global clients, addressing concerns and resolving escalations efficiently.
- Conduct daily, weekly, and monthly client calls to discuss progress, issues, and improvements.
- Maintain strong client relationships through proactive communication and issue resolution.
People & Performance Management:
- Motivate, mentor, and engage teams to maintain high morale and productivity.
- Conduct performance reviews , provide feedback, and manage appraisals, promotions, and disciplinary actions.
- Oversee recruitment, onboarding, and training of new hires to align with business needs.
Process Optimization & SLA Adherence:
- Ensure adherence to standard operating procedures (SOPs) across all operational functions.
- Monitor key metrics and performance indicators, driving process improvements to enhance efficiency.
- Maintain compliance with company policies and regulatory requirements.
Data-Driven Decision Making:
- Leverage Excel/Google Sheets for tracking performance, analyzing trends, and optimizing workflows.
- Utilize data analytics to identify bottlenecks and implement process enhancements.

Key Requirements:

Proven track record of managing 50-100 members in high-pressure environments
Excellent communication skills and hands on experience on stakeholder management and client interaction
Strong analytical mindset , leveraging data to drive operational improvements.
Proficiency in Excel/Google Sheets for reporting, automation, and process tracking. Hands on experience on any project management tool like JIRA.
Flexible to work in a global environment , handling clients across time zones.
Experience in handling SLAs & high-volume production environments.
Ability to conduct team-building activities and maintain a motivated workforce.

This role is ideal for an exceptional operations professional who thrives in fast-paced environments and excels in team leadership, client management, and operational efficiency.

Employment Type: Full Time, Permanent

Read full job description

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